Address: 4111 W Clay St, Richmond, VA 23230, USA
Phone: +18043557737
Sunday: 7–11AM
Monday: 7AM–6PM
Tuesday: 7AM–6PM
Wednesday: 7AM–6PM
Thursday: 7AM–6PM
Friday: 7AM–6PM
Saturday: 7–11AM
Above the paw
Really seem passionate about their job.
Gwen Leonard
Ownership responsive to feedback, my dog really liked the staff
Jessica Lyszyk
UPDATE: The owner called me and worked out a solution that would be appropriate for our pup. She was incredibly supportive and understanding. My mom always taught me that a negative customer experience is the opportunity to demonstrate strong customer service. This experience was the perfect example of that situation. INITIAL POST: We registered for basic dog training because we were drawn to the flexible schedule and small class size. After we paid, they called to schedule the class and the flexible schedule was no longer an option - we were assigned to a specific class. Class sizes are small (there were 6 dogs in ours), but they neglect to inform you that multiple classes are occurring in the same space at the same time. There were two basic training classes and a higher level training group all in the same space. The constant barking made hearing instruction difficult and stressed my dog. In my class, there was an instructor and an apprentice who offered individual feedback, but they often contradicted each other. I reached out to the business to share with them that we would not participate in the classes any more and shared these concerns, among others, with them and no one ever got back to me. We were hoping for a positive experience and we felt like we had really done the research to find the right fit and this was not a positive experience for us.
Mike Driver
Great Experience, wonderful dogs and humans!
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We and our dogs need to learn how to walk before running. Our advanced classes have different prerequisites depending on the class (specifics can be found under “Advanced Classes”), because they require a foundation of skills to build upon. Prerequisites give you and your dog the experience you’ll need to succeed in our advanced classes.
Parking is available in the front of the building, and we have additional parking which can be seen the parking map on our website!
The first step to getting started in Manners is filling out our registration form. On the form, you will be asked to select an Orientation date and time. Orientation is the first class you attend, and you should not bring your dog with you. Any friends or family members that will be training your dog should also attend Orientation. Manners has ongoing enrollment, so you can get started whenever it is convenient for you. Call our office with any additional questions about Manners at (804)355-7737.
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