Rush My Passport

Category: Passport office in Washington, District of Columbia

Address: 919 18th St NW #230, Washington, DC 20006, USA

Phone: +12026437947

Opening hours

Sunday: Closed

Monday: 9AM–6PM

Tuesday: 9AM–6PM

Wednesday: 9AM–6PM

Thursday: 9AM–6PM

Friday: 9AM–6PM

Saturday: Closed

Reviews

Stephen McGinley

Oct 21, 2022

Terrible. Better Business Bureau (BBB) rating of an F. Paid for 2 week service which was $599, took just over 4 weeks. They said oh its, 14 business days. But it's never mentioned anywhere in the purchase that its 14 business days. I have called mutlple times trying to dispute and sent multiple emails and not getting anywhere. Stay way from this place. You can do the exact same thing they do but just going to the post office! Literally, they provide nothing more.

Michael Tebo

Oct 19, 2022

Non existent customer service. I've called customer service three days in a row to get an issue clarified for my application, I also used their chatbot and now have a work order number, but still no contact from anyone. Here's the issue -- I submitted my application and I received an email that my application could not be processed because I did not sign a completed form for stolen or lost passports. However, my passport is not lost and was not stolen -- I attached my expired passport to my application. No one will call me back to explain what I need to do to complete my application. It's impossible to reach a live human, I've called their 1-800 number, their 1-877 number and their 202 number. Is this a real business? Does FedEx vouch for this company's poor level of customer service?

Major Dobbins

Sep 8, 2022

Awful

Chafik Belaaziz

Aug 4, 2022

This is the worst service ever!! Don't use this company! I have paid to get my passport, their instructions were wrong and missing documents! I had to repay to get it done elsewhere. I have also called them to get clarifications, sent messages with no response. Also asked for a refund and never heard back!

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Questions & Answers

What is the processing fee for 2019 using your facility?

Nancy Rothrock | Oct 21, 2019
Rush My Passport | Oct 21, 2019

Our service fees vary based on the speed of service needed, and are paid in addition to the government's expedited fee. Please take a look at a full list of our service speeds with the corresponding service fees: https://www.rushmypassport.com/order/

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Does the actual person applying for the passport renewal of an expired passport have to come into your office or can a relative bring in all the completed documents, including recent photos, and submit them for processing?

Nancy Rothrock | Oct 21, 2019
Rush My Passport | Oct 21, 2019

As long as all documentation we and the government would require is completed and the necessary documents are signed by the applicant, it can be shipped to us via a representative. There is no need to bring documents to us directly as part of our service will be providing you with an inbound shipping label.

Are you open on weekends? If so what are your hours of operations?

Nancy Rothrock | Oct 21, 2019
Rush My Passport | Oct 21, 2019

We are not open on the weekends but you can actually gather the required documents on our website and drop them off during the week or ship them to us. Visit our website and click on the HelpCenter for the required documents or call us today and we can email you the list.

I live in DC, would i be able to come down to your office and do the paperwork?

David Cavalcante | Oct 21, 2018
Rush My Passport | Oct 21, 2019

You can come visit our office but we highly recommend just visiting our website or calling our passport specialists for guidance as you'll need to follow our instructions that we have on our site. Specific documents will be required for each passport type needed so it's usually best to call us first: 877-503-9838

How long does it take to get my passport renewed?will i get it the same day?

oscar perez | Oct 21, 2018
Rush My Passport | Oct 21, 2018

Our processing times are based on when we get your documents. Please call us right away if you are traveling within the next 72 hours so we can guide you through a same day processing for your passport renewal.

I just realized my passport has expired and that I need one for my daughter, who is 1 year, to travel...we live near DC...how quickly can I have them expedited if I show up to the passport office in person?

Tiffany Houchins | Oct 21, 2018
Rush My Passport | Oct 21, 2018

Hi Tiffany! We would be happy to assist you with that. When are you and your daughter looking to leave the country?

Can I get my passport renewed the same day I go

Maria Castro | Oct 21, 2018
Rush My Passport | Oct 21, 2018

Hi Maria, we offer 24 hour processing, but you also need to allow for overnight shipping to and from our office. If you need your passport the same day, please make an appointment at the nearest regional passport agency.

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