Luminis Health Primary Care Lanham

Phyllis Vanhook

I was a patient for Dr. Malik for many years, liked her, & had no problems at all. She left the practice & I was given Tormika Sanford as a NP. I had an appointment with her July ‘20 as a follow up visit from my appointment in December. It was billed to Medicare as a wellness visit, which she never even touched me & only asked me two questions, then sent me to the lab for bloodwork. I spent many, many phone calls to the office asking for the coding to be changed & resubmitted to Medicare, but that was no good. I went to the office & sat down with the office manager & asked her to have the coding changed to a follow up & resubmit it. Nothing has still been done about it & they turned it over to collections. I will never go back to that office again. I have no problem paying for services that was rendered to me, but not for someone else’s mistake.

matt gallagher

Staff has no respect for patients. Staff gives out misinformation regarding appt time. They refuse to check in staff until after scheduled appt time. Why such poor service?

Girinda Hunt

I have been coming to this doctors office since they were in seabrook Maryland through 3 office moves and so forth and I can say that for the past few years or so it has become a very dis functional office. I don’t know why it has happen but it’s needs to be corrected. This office has some of the most compromised patients that come here for one reason or another and do not deserve this from healthcare. The front office and the phone lines are so very awful words can not explain it. I do know that technology is changing things in the office and that they are using my chart for a lot communication but please remember that some of the community that you serve are not up to speed. I pray that this onetime office comes back to some form of what it use to be serving the people and community I know that was long… but just expressing

Clifon blackwell

Glad to see I’m not the only person dealing with the same problems! If it wasn’t for Dr Sampford I would have given this place an -100! This his to the worst run Dr’s office in history! Where do I start? The automated system absolutely sucks!!!! It makes it impossible to get a hold of someone! If can hold for 30 minutes, you may finally get someone. I could go on but I’ll just be repeating everything everyone else has said.