United States Postal Service

Tony G.

My time sensitive, certified mail with a Money Order in it arrived in Tallahassee on Thursday, 24-Mar. Apparently it takes 4 days to move it across town to the Secretary of State office, because it said it would be delivered by Monday, 28 Mar by 9:00PM. Here it is Saturday, 02-Apr and still not delivered. Called 4 post offices, many, many times, on Friday and 1 answered. They said they couldn't help me. The Secretary of State office said they go days without receiving mail..... Seriously? Days??? When people are sending time sensitive, legal documents to the Secretary of State, they go days without receiving mail? It has been sitting in a sort room in Tallahassee for 9 days now. Ridiculous. I NEED THIS DOCUMENT SO I CAN MOVE IT TO WASHINGTON DC FOR IT"S NEXT LEGALIZATION STEP before it expires........ You can bet your house I'll be using FedEx for that shipping.

Grace Sanders

FOR INTERNATIONAL PACKAGES: DON'T LET USPS SCAM YOU! I wanted to send a paper envelope to South America. As someone who rarely ships anything, even domestically, I read the signs exactly as they read, and chose express international (3-5 days) to send my envelope. You know, $60 to send a paper envelope somewhere? Yeah, sounds good for express shipping! NO. After a week I return to USPS to ask for a partial refund because it didn't arrive on time. It's not until then that another rep explains to me that the "3-5 days doesn't start until the item leaves customs." Okay, I really wish the other rep would have told me that! So I ask the rep "So basically either pay for the 1-3 guaranteed shipping or the slowest rate, not the express because it doesn't actually matter/apply," and they said yes. Okay! They then proceed to tell me "If it doesn't arrive by Monday (2 week mark), then you can request a refund." Okay, sounds good! I understand the process now and everything is fine. I just hope it arrives before then. It doesn't. Okay, so I return to USPS the following Tuesday. The same rep is there and instantly gives me an attitude after I explained that I was only there to receive the partial refund they told me I could receive if it didn't arrive on Monday. They tell me I can't get a refund and basically it's not guaranteed with an attitude. Alright! Lesson learned: USPS SUCKS, DON'T GET EXPRESS MAIL! WASTE OF MONEY. ONLY EITHER PAY FOR THE REALLY EXPENSIVE GUARANTEED 1-3 DAYS OR PAY THE CHEAP 6-10 DAYS WHICH IS ACTUALLY ABOUT 3-4 WEEKS. MONEY IS MONEY! That's all. Have a great day. :)

lessthan12parsecs

The five stars is for the service. Everyone I ha e encountered here has been nothing but professional. I just wish the higher ups would understand they need more than just 1 person to work behind the desk and handle the special pickups and box up the mail each day. This PO covers downtown Tallahassee, FSU and many many businesses. Sure, it's not as busy as Centerville, but they need help at this PO!!!

Olivia Breedin

I had amazing customer service at this post office today! :)