Publix Pharmacy at Bayside Lakes

Laura Ulrich

My husband and Myself just got our 2nd Moderna booster vaccine, and experienced very poor customer service by the Pharmacist at Publix pharmacy by Bay Side Lakes. We used to go to the one on Malabar Rd, and will never go back to this location in Bay Side Lakes again. It seems like he did not want to be there, not polite at all. It’s a shame Publix hires employees that are not well mannered for the job.

Cindy Evans

To the pharmacist who just gave me my second COVID shot. Your a sweetheart and very professional. I walked into the store in a bad mood after a long week of taking care of other people. You knew it and you were still nice. I wouldn’t have blamed you if you weren’t. Thanks for making the rest of my afternoon a little better.

Diane Darby

Not very friendly pharmacy staff. They just weren't interested in answering my questions or helping me. I left & went to Walgreens, where I got help & product to help me with my illness.

Mayra Ramos

Giving an excellent customer service is key to retain customers. I love shopping here because it is close to home, reason why I also changed pharmacy to pick up my prescriptions there. Today, a prescription was sent but after waiting all day and not receiving a call nor a text message, I decided to call. Michelle informed me at that moment that they do not have it on stock and it was going to be available for 2 days later. I asked if they don't notify the patient about this in order to choose another pharmacy because I needed this specific prescription today. She said that is something she can't do because she has to write 75 prescriptions leaving her with no time to do that. I have to admit that I was surprised by her answer because my question was an honest one as I know some pharmacies call you to notify that they don't have the prescription at the time or when will it be available. I have no idea of the kind or load of work a pharmacy and their employee's have, but I believe that this answer was unnecessary and uncalled for. The same way I have no clue of her load of work, she has no clue that I am a hard hearing patient currently battling with a debilitating disease, with a severe ear infection moment that hasn't allowed me to sleep reason why those ear drops were necessary to pick up today. She proceeded to send it to another pharmacy. And this how Publix Bayside Lake pharmacy loses another client. For them it may mean nothing, but please now that this line of job requires kindness and compassion despite of your work load or if you are short of staff. I truly wish they read this and train their pharmacy staff.