Hotel VIA

Cia Murphy

Stayed one night with my grandson for the Giants game. The pluses were the bed was comfortable and had nice pillows. That was about it. The rooms are small, the “queen” bed was definitely not queen size. It’s a full they’re calling a queen. :( The rooftop bar was closed for public on Friday until 9pm. Then not open until 5 the next day. If you want a window to the street instead of a brick wall, get ready to pay another $200 per night on top of an already very pricey hotel for the money. Staff were ok, but unapologetic for the shortcomings. You have to go outside the lobby to the street to even access the restaurant! Won’t stay again- don’t recommend.

Fabio Fontana

WORST EVER CUSTOMER EXPERIENCE IN AN HOTEL THAT SHOULD BE RATED 2 star max. First the Manager on duty called AJ is arrogant and not looking at all at customers needs. When I complain about multiple issues she just said: “I can cancel your reservation and you can go somewhere”!!!!! Also they do t clean your room unless you asked twice and not even offer breakfast. AVOID THIS HOTEL that is also expensive now offering basic services others done at a lower price.

Jasmin Herrian

Very chic hotel, has a cute outdoor patio by the lobby, a clean basic gym with everything you need for your fitness routine, room was nice and has all the essentials but the bed was a bit uncomfy. Drawbacks: it’s all a bit overpriced for the lack of amenities, valet was speedy but also on the pricey side for SF, and for a room that looks into a parking garage. The selling point is the rooftop lounge, which I am glad I got to see the night I checked in, it really is gorgeous up there, but the second day it was booked for a private event so not only did we not have access to it at all, which sucked cuz there was no notice given to us at all, also the day party was loud, clogging up the elevator and making it impossible to nap during the day. I’d definitely call ahead to ensure there is nothing happening on the roof when you stay, takes away from the classy experience they’re going for.

Gina MacPherson

Beautiful room with a great view of Oracle Park. We were in SF for the Journey Concert at Chase Center, which was perfect because Hotel Via is directly across the street from the Muni's loading platform. We had a quick bite to eat at the famous MoMo's Restaurant, which was just a few doors down the street from Hotel Via. Valet parking was excellent, and the Hotel staff were very friendly and accommodating. We will stay here again!!