La Quinta Inn & Suites by Wyndham Chattanooga - Lookout Mtn

Taylor Sanderford

We were in town for a softball tournament. We needed to wash clothes which only accepted quarters. We went downstairs to exchange dollars for quarters - she said they don’t have quarters. The only washer was out of order. When asking the front desk if the washer was working she said no. We then asked if there was another one she proceeded to walk away from us and say nope in a rude tone. We asked what they expected quests to do and she continued to walk away without acknowledging us. Not even an apology for it being out of order or for the inconvenience. The elevator is also out of order the entire time of our stay. We received no clean towels the entire stay and didn’t even bother asking because we knew the response would be rude or we would be ignored. The room was fine but the customer service was completely rude and did not make us feel like welcomed guests. Will not be staying here again in the future.

Brittany Bredar

Starting with service, what a disappointment. The lady at check in at night was not personable and offered very little help. So much so we were afraid to ask for an extra pillow. The next morning a new lady was at the front desk and I asked where the ice machine was located. She looked up from her phone as if I had interrupted her most valuable moment and simply pointed a direction and then went back to her phone. The service was beyond rude and we totally inconvenienced them on their job if doing nothing but watching their phones The first room we were in was gross. There was pop splattered on the wall and hair in the bathroom. We went to give my son a bath. We let him potty and tried to flush the toilet. No luck! When we started the water there was no way to plug the tub and we found hair. We reluctantly called down to the front desk because remember she wasn't friendly the first time. And she asked what do you want me to do. We asked for another room and were granted one. The second room we received was no better for cleanliness. Chips on the floor, nicotine gum boxes on the floor, and I hate to know what else. The bathroom was still not cleaned behind the sink faucet but looked better than the first room. We stayed only because it was 10 pm and we had driven 9 hours and still had 8 more the next day to drive otherwise we would have requested a refund. The only positive to this experience was the breakfast was actually decent for a hotel breakfast. I would not recommend staying here if possible.

Caitlin Parker

The room was very clean! There wasn’t hot breakfast when we stayed for some reason..I’m assuming Covid related issues, but they still had things like bagels and fruit. If that happens when you stay, there is a Cracker Barrel right down the road! Overall, it was a very comfy stay for an awesome price :)

Noel Thompson-Santos

We stayed for 3 nights and we had to reset our keys every night. I had multiple encounter with the afternoon front desk lady. She never looked at me when she talks, she had a very flat affect and zero customer service. I dislike their coffee syrup cancer causing coffee. Their boiled engineered eggs is like plastic. The morning front desk lady is very nice and the gym is nice.