Quality Inn & Suites Idaho Falls

Category: Hotel in Idaho Falls, Idaho

Address: 475 River Pkwy, Idaho Falls, ID 83402, USA

Phone: +12083574526

Reviews

Mat Rapoza

Jul 20, 2022

Our room was clean, although sheets for the pullout bed would have been nice. The hotel itself does look worn and needs more cleaning, but not bad for the price point. However, the outdoor pool was on an adjacent property, and that place was so run down, it shouldn't even be rented out, imo. Breakfast was fine, pretty standard fare, but please, get a new toaster... the current one easily burns bread and is extremely hot to the touch, it is dangerous. Finally? I'll say that staff were always pleasant to us, which is very much appreciated.

Anna Uher

Jul 10, 2022

I’m sorry to be leaving a negative review, because I’ve never done this before in my life. But this hotel is THAT bad that I can’t not say anything about this place. First off, it is absolutely FILTHY! Stained dirt caked carpet throughout the hotel with little bits of trash everywhere. We were eating breakfast and the curtains had visible layers of dust on them, cobwebs everywhere, and dirty windows, walls, pretty much every visible thing is dirty and stained. Our room had old rippled carpet and the bed had very visible dirt on the coverlet. There was a sofa in our queen suite and it was also extremely stained. I didn’t feel at all comfortable with my kids hanging out in there. The front desk ladies were very kind and apologetic, but you offering to have the bedding changed doesn’t really do us any favors when we’ve been driving all day with 3 exhausted little kids and it’s 11:00. I’m extremely frustrated that that’s all that was offered to me after that. It wasn’t the cheapest hotel in town at $155 with tax and a dated hotel is fine but not a filthy AND dated hotel. I can’t believe this place is still operating! I will say the location is great with the falls right across the street. That’s all I can think of to say that’s not terrible. Sorry to the manager for saying I wouldn’t write a bad review but man, you should’ve done something other than offer clean bedding at 11:00 pm.

Scott Metzger

Jul 8, 2022

The staff were great. Very friendly. That is about it. The photo below of the blown out door seal is indicative of how the place is falling apart. The owners do not seem interested in doing anything about it. It was comparatively cheap though so you know what you are getting. There was mold on our shower that we were able to wipe off and that is how clean everything was. But the staff were very nice. It is the only reason I gave two stars.

Ali Shoemaker

Jan 29, 2022

!!BE AWARE!! I chose this hotel because it allowed pets and was very affordable. So I didn't expect too much. But I was decived. Upon our evening check inn the staff was okay. Nothing special. They seemed to be annoyed to be there. The hotel is cute, but maintenance and cleaning are very obviously not a priority. Some of the bulbs were out in our room. There were cigarette butts on the patio. The tables and counters hadn't been cleaned. The trash cans were gross and covered in gross dried substances. And there were stains on the bed linens. Super gross!!! I was told and signed for the charge of $64 for the room and a $25 pet fee. Upon checkout I was charged for additional fees that I had never seen at a hotel before or signed for. There was an "Auditorium fee" and then a "Pet auditorium" fee. All in all instead of $90 for the room I ended up paying $120. When I asked why I was charged these additional unexplained fees, the staff was rude and short and offered no explanation other than "I don't know, hotels just charge stuff" I realize and was fine with this not being a swanky hotel. But at the very least it should have been clean and they should be upfront about their prices. Deeply disappointed. I would rather sleep on my car than stay here again.

Thanks! Your review is awaiting moderation.

Questions & Answers

I'm seeing a lot of really horrible reviews. Are things improving at all? Is the elevator at least working? Or should I take the advice of most of the reviews and go elsewhere?

Trevor Holyoak | Jun 9, 2020
Anna Tóth | Jun 10, 2020

I was in September 2019. The room had a strong smell of tobacco, and the bathroom had an unbearable smell of urine. Everything was blotchy, the bed, the sofa, the rug, the armchair ... the bedding was as crumpled as if there were a lot of them in it. I would never want to stay in such a place again. Perhaps with a little care they could be fixed. There may be a problem with the management.

Read More

Just spent the last 20 minutes calling over 30+ times with no answer. Do you have people working at the front desk?

Erik Hill | Mar 11, 2022
Robyn Waddoups | Mar 12, 2022

My experience was really nice. The breakfast was really good. And the people at the front desk was very helpful.

Read More

Thanks! Your answer is awaiting moderation.

Thanks! Your question is awaiting moderation.

Related Places