Pollo Tropical

Jakayla Perez

I would give Pollo Tropical a 3. Before the food would usually be ready by the time you got to window, but now customer service has gotten bad. The employees take about an hour to give you your food (not even exaggerating) and don’t acknowledge their customers. I know this is at almost every place, but the employees would shake hands with their friends with gloves on. They would also leave customers waiting on them, while they talked to other people. Besides all that the food is delicious, I just wish customer service was better.

Rich Rodriguez

Took nearly 15 mins to get an eat-in order after paying. Salsa was frozen solid so unusable. Half chicken overcooked with dessicated white meat. Bland beans. Chain has suffered under the weight of its own mismanagement and underpaid staff. Offers so many new options but cant get basics right. Not worth the time unless you're desperate for food nostalgia. They've yucked themselves.

Thomas Roberts

I love this place. The food is always good and it is an affordable option to enjoyable a taste of the Caribbean.

Philip Chang

So conflicted always about coming here. 5 stars for food - always fresh, well seasoned, decent sized portions, and healthy. The rice is flavorful, the chicken is never dry or over cooked, the sauces are always good and add variety to what I always get. 1 stars for service - I have mixed experiences with the cashiers. Some are friendly. Some are tired. Some look like they hate their job. I think a large amount of their stress comes from the fact that the kitchen staff seem to be inefficient compared to other stores. It seems like no one knows what they are doing. They are always walking all over the kitchen area to complete even a simple order vs Chipotle where it’s an efficient team where each person only does one or two things. I don’t know if it’s a training or management thing or how this kitchen area is laid out but it always takes a long time to receive food. This order took more than 15 minutes even though there were only two people in line before me. The drive through similarly takes such a long time. This is supposed to be fast casual food. It really is great food but I can get food faster almost as fast at a dine in restaurant.