Public Storage

Christon Hankins

Placed all of my china, weddings albums,family pictures, and kids items they had created growing up and some other family memories in storage and left to go travel as a nurse against🦠. Come back to get my items and my unit had been robbed. Everything gone except the bed and large wall pictures. The worst part is someone had picked the lock or had a skeleton key because my original lock was there. Had the office manager check and records show my gate code had not been used since the day I placed everything in the unit. Made a police report and guess what...many instances of the same thing happening have been reported. The insurance will do you no good because they want pictures ( were all stolen from the unit) proof of purchase(irreplaceable items, passed down from generations not bought). So not only did I loose my entire wedding album,memory box,grandma's china,China, memories, and all of our family photos...They so oh well, no proof we can't help you. Cleared out my unit the 2nd week of the month..and yep you guessed it. No partial month refunds. Save yourself the heartache of loosing things that are irreplaceable and pick a different storage facility!

Miki Bisel

Very impressed with the Customer service! Great rates, very knowledgeable and super convenient. Thanks so much. Especially to the awesome lady who helped me today.

Sue Gurley

Shirl has always been great and goes above to help with any issues.

Jessica Banzuelo

I will never rent out a storage unit from Public Storage again. The gates for the adjacent location are open during the weekends. During the recent snow storm they didn’t even have anyone clear out the roads. Why allow access when you are going to endanger people? I honestly thought I was going to be stuck. And if you are wanting to dispute the bill for your final month they don’t advise you to clear your balance first. I had an automatic payment plan cause I knew I was going to be gone due to military obligations and they did not help me out at all. When I called corporate to explain them my situation the first person accused me of “stealing” for being able to get on the property when the gates were open. And the second agent I talked to faked a bad connection but was crystal clear the entire first half of the call. If the $1 for the first month is enticing, don’t let it fool you. Because they’ll try to get as much out of you as they can. This is the worst customer service I have ever experienced.