Comfort Inn & Suites Waterloo - Cedar Falls

Tyler Young

Another scam run by foreigners. Overpriced and run down old hotel with a fresh coat of paint slapped on it. They slum lord junky buildings to live a lavish lifestyle in multiple million dollar homes. Do yourself a favor keep driving and don't stop.

Kurt

Hotel needs a lot of renovation. It seems to have gone downhill over the past few years, and it's too bad - it was once a top notch hotel. We may seek other nearby places if this hotel continues to get run down.

Amanda Barker

Floors were dirty, blankets smelled like cigarette in a non smoking room. When mentioned to the front desk they said unfortunately people still smoke in there. Why are the beds not being washed. Breakfast in the morning was pretty decent. Not alot of areas to walk your dog if you pay to bring them with.

Paul Morrison

There is a lot I did not like. The first is the unfriendly greeting by the reception staff. They were indifferent to the fact that I was waiting to check in and were slow to respond to my questions. I was asked to sign a waiver regarding a pet. That waiver stated that, if I did not notify them of the fact that a pet would be staying in the room with me, they would charge me as much as $250. When I noted that I had a pet and asked for them to verify that I had notified them of this, it took them a full five minutes to provide that verification. While this hotel is "pet friendly" when asked where I could or should walk my dog the staff at the desk had simply shrugged their shoulders and said, "I don't know." When I went searching for a place to walk the dog all I found was debris laden areas that I would not allow my dog to walk in. I ended up having to walk the dog over to another hotel that had nice grounds where I could allow my dog to exercise. I don't find this type of situation as being very "pet friendly." My room was on the first floor. From 7pm until nearly 4am the next morning, there were children running up and down the hallway talking loudly and playing. Twice during the middle of the night, I attempted to locate the hotel staff and complain and at neither time did I find anyone! At one point, around 2am, I found the children playing on the hotel's computer near the lobby. I told them that it was time they went to their rooms, and they stared at me and then laughed. I had a 10-hour drive to make the next morning and needed a good rest. I probably did not get more than four hours of sleep that night thanks to the inconsiderate children, and the unresponsive staff. The morning "breakfast" was terrible. The bagels were stale, there was no decaffeinated coffee, and there was very little fruit. In the end, I spit out the bagel and went down the street to Panera for breakfast. When I checked out the next morning the reception staff was just as unfriendly as the staff had been at check-in. I got charged $25 because I had a dog travelling with me and staying in my room. A VERY HIGHLY trained dog that did not disturb anyone and did not cause any "damage" to the room. I am sure that if my dog had barked or somehow disturbed another guest I would have been contacted and told to remove the dog. Well, what about the children disrupting the sleep of most of the people on the first floor? I am sure their parents did not pay any extra for their stay, but I paid dearly. I paid not only more money to have a pet with me - a pet that has more manners than those children or their parent or your staff - and I paid in a lack of rest before a long drive home. Further, I paid over $100 for a room AND a continental breakfast yet the breakfast was so bad that I had to go somewhere else for my coffee and morning bagel. I will NEVER stay in this hotel again and I will never recommend this hotel to any of my colleagues.