AT&T Store

Nanyo Guerrero

Awesome clean store

Jarred Awbrey

Chris was fantastic!

KD NICKEE White

Thank you Colby and Nanyo they were excellent and really patient even when I got frustrated with customer service (phone ) these In-store men were very welcoming and understood how to assist. Thanks again to these guys perfect customer service

Trudy Guerrero Corbitt

Not representing AT&T well. Went in to get a refund on a product I had purchased three weeks prior. I was attended by Alicia who told me that AT&T only had a two week return policy. She could not show me on my receipt where AT&T stated that. (In fact when I went home later I saw that AT&T offers the manufacturer’s return policy for their products. In this case my item would’ve been 30 days.) However she said that I could go to an actual AT&T store on Hulen to dispute bc her location was only an authorized retailer. I asked her which location it was if she can tell me the address. She told me to look it up myself on my phone. I told her that she was an AT&T employee and she should be able to give me the address. She refused. I asked to speak to her manager Chris who also said that he would not provide me the address. He told me that I could look it up on my phone as well. When I told him that that was not good customer service he told me that their store was not owned by AT&T and they can provide whatever service they thought necessary. When I told him I wanted to speak with the actual store manager he told me that Ali was not in, but that he would have him call me. I have called the store back three times now and not one time haven’t been returned a call back. There are TWO AT&T stores on hulen. How can you expect me to know which one is the right one to go to. Put on your human decency cap AT&T. Youre an AT&T store, whether youre corporate owned or not should not have to be for customers to have to figure out. There is ZERO reason you couldnt help give me the address of the right at&t store to visit. (They have cameras, so anyone would be able to go back and see, there was no one yelling or causing a scene, they just didnt want to be bothered to give an address for a different location.) The store was dead when i went in, i can see why: we’re better off not going to AT&T for our wireless needs. Too much trouble to even be given an address.