The Legacy Willow Bend

Court R

Called to ask about whether or not they took Medicaid and a woman very rudely responded "First of all I can barely understand you and second of all I don't know the answers to your questions" then she hung up on me. Read the older reviews...

Aaron Steensma

Terrible communication, staff members constantly refer you to another person rather than answer questions. At the end, a plan for care was established and staff refused to implement everything they help put in place. Sadly disappointed, I wouldn’t recommend this place to anyone for treatment.

Jess Sellers

The meals were excellent, the staff very caring, this place is in a league of its own! We’ve tried several places, and this is heads and shoulders above them all. It’s not absolutely perfect, no place is, but based on our experience it’s the best one we have found.

Nicole Bass

We had a HORRIBLE EXPERIENCE at this facility. My mother-in-law spent 29 days at the Healthcare and Rehab Center. During this time she spent 4 nights in the hospital for a severe UTI. The facility/staff were negligent on recognizing her symptoms of disorientation and confusion. Upon her return it was 2 days before the bathed her, got her dressed and out of the hospital gown, and only at my persistence. This could be because of a high turnover rate and overcrowding of residents. The nurses and doctor are terrible communicators. The nurses were not helpful and one has a terrible bed side manner. We had several ignored emails and phone calls. Still waiting on results from urinalysis ordered on 4/18, it’s now 11 days later. The doctor is a complete disappointment. Our family has only spoken to him ONCE during her whole stay at Legacy, again 29 days. We have requested him to call us and answer questions, he never reached out to anyone. We never even met with him, the only contact was an initial phone call for a medical history. The assigned case worker quit during this time, so there was extra added confusion when we tried to move my mother-in- law to a new facility. Again communication at this facility is horrible! The best part of this facility are the aides, the two who I have befriended in my many visits are friendly and caring, but I do not recommend this facility!