Pilot Air Freight

Dan Heo

HORRIBLE customer service. The female "customer service rep" that works here is condescending, rude, and totally incompetent. I pray this is the only time I will EVER have to deal with this company (or the woman that works here).

Jason Isola

First experience with Pilot was ok. Had to schedule delivery in the website and the second i clicked set up it closed the screen and used a date I couldn’t be home for. Attempted to contact customer service with no avail as I was on hold for over 30 minutes each time i tried. Eventually just went home to be there. Second experience, I’m currently on hold for 43 minutes to schedule delivery. This is the 3rd day I’m trying as the website keeps giving an error and instructs to call customer service. Looks like I’ll be trying again tomorrow

Arnetta Granger

Awesome 👌

Tyler Preston

Dropped off 200 lb grill on our doorstep without ringing/knocking even though the Basic delivery service notes a time and signature should be required. They also left the grill facing the wrong way up, which may have caused damage (I haven’t built the grill yet to know if that’s an issue). Their customer service was also not apologetic or seemed to care about their service