James Wood Cadillac Denton

Jessica Tompkins

Shock absorbers on our Cadillac Escalade ESV are leaking oil with resulting rough ride from having less oil in the shock absorbers. Shocks were replaced at 75K miles and now at 151K with the precisely same problem as at 75K. We were told the shocks were defective at 75K and needed to be replaced at a cost of $3,000.00. However, now that these replacement OEM shocks need to be replaced again, at the expense of GM, they are seen as "not defective enough to replace under warranty". By definition, any shock absorber that leaks oil is defective. GM came out with a service bulletin January 2022 that basically states that the car must be completely incapacitated to warrant a replacement of the shocks under the lifetime warranty and I assume the same policy applies for Cadillac's within their initial 50K warranty. I expect that GM was spending too much money to replace these shocks under warranty, new cars included, and created the new service bulletin of this year. It is very apparent that GM does not stand behind its cars and products. It should also be noted that the GM extended warranty offered on new Cadillac's does NOT cover these shocks on any vehicle. Obviously GM KNOWS their shocks will fail between 50K and 75K and will not cover same to be replaced. As a result of the backlash from these failed shocks over many years, GM provided the "Lifetime shock replacement warranty". Now, with the new service bulletin of this year, GM has again failed its customers and is eliminating any loyalty to Cadillac and GM. This is an epic failure of GM product engineering, customer support and Dealer service.

Tim Morales

If you’re trying to buy a car from this dealer you’re wasting your time to call. they don’t take you seriously

Rachel Ferguson

Amazing customer service from Christopher Douglas. He was not pushy at all and spent his time very efficiently selling us a Truck.

Margaret Hachmeister

On September 5th, 2016, I picked up my 2017 XT5 and I am totally thrilled with my purchase. James Wood Cadillac has done it for me the 4th time by providing me with an extraordinary ride. My sales lady Indy Ibarra was phenomenal, knowledge, funny, and friendly. She gave me "new" Cadillac school after all paper work was out of the way. She went over my XT5 from front to back, inside and out with me, also told me to contact her with any other questions or schooling I need. All employers need a person exactly like Indy Ibarra.. Mr. Wood you got the very best in Indy..!!! 4-21-22 Doug Spivey was my go to guy when I had any issue with my XT5, I regret him move to GMC but I understand why he did. I always valued Doug’s opinion and I know I can visit him at his new location. Congratulations Doug on your promotion. I give you 5 *****