Monticello West

Sonja Williams

My mother is very happy at Monticello West. She has made friends and enjoys the activities. Staff and management are wonderful. The food is good too.

Princess78 H

Monticello West do not give a dam about there employees. Everything may look good when first entering, but that's a cover up. The A/C on certain floors do not work. They have bed-bugs and doesn't seem to care, roaches as well in certain rooms. Workers lack the appropriate training needed some residents are double diapered. Workers leave before the next shift get there a resident could have falling in between time. Overall management is horrible and needs to be removed. It's not Assisted Living when you are providing total care to some patients which is so wrong on many levels. You're dealing with violent residents that injured some workers nothing being done. If it wasn't for the workers those people wouldn't be takin care of. TAKE RESPONSIBILITY AND CARE FOR YOUR EMPLOYEES AND PROTECT YOUR EMPLOYEES. Residents are there because there own family can't bare the responsibility, but always want to complain. Y'all don't know the half we go through to take care of the residents. There have been security issues where homeless people have entered the building not only disregarding your staff safety, but residents as well. Not a good place at all maybe for the right price😬

INDIA EATMON

I went for a job interview with a lady named Kathy she was very nice explained to me in full detail about the job she hired me at a great starting pay I also interviewed with crystal she to is a very nice lady who is the nurse in memory care I'm really glad I called them the place looks great and smells great

Clark Terry

My sister Jeannie has been a resident at M. West since October of 2018, at first in an apt. on the “regular” 2nd floor, where her (mentally challenged) daughter Susie was allowed by M. West to live with her. Then, after 8 months, due to Jeannie’s ever-increasing dementia, she was transferred to an apt. on the 3rd floor’s “Memory Care” unit, where Susie was restricted from any longer living with her mother. (Susie moved to California to live with her sister, as the family could not afford the extra expense of Susie living separate from her mother here in Dallas.) Jeannie has lived in Memory Care ever since, a current total of 3 years now. Now, and even before Jeannie’s Memory Care time, for me the heart & soul of M. West’s excellence has been, and still is, its superior STAFF. No matter on which occupational level, M. West’s employees habitually exhibit friendliness, compassion, & a complete professionalism. The turnover ratio at M. West has historically been, and remains, extremely low. This obviously indicates contented employees. It was also one of the major factors in the family’s decision to choose M. West. [Research Bulletin: If you are searching for a home for your loved one, try calling “A Place for Mom”, a free, friendly, wonderful service that narrowed down our search from the whole phone book to 7 strong selections, from which M. West rose to the top for us.] From maids, aides, laundry ladies, janitorial staff, building maintenance workers, food services staff, etc., to nurses, department directors & assistant directors, and administrative staff, the overall attitude is the same: ‘We are here for our residents, whatever their needs may be.’ To limit an overlong review, let me focus on just one example out of the possible many, the 3rd floor’s Memory Care unit. From director to floor-cleaner, again the attitude is friendly, “down-home”, & accommodating. The current Director has strong health-care credentials and exhibits an openness, tolerance, & patience with my several questions which I find refreshing. But my highest praise is for the now long-term Life Enrichment (or “Activities”) Coordinator. She is wonderful. Her lively, active, yet sensitive personality radiates fun, love, and caring toward all her residents. She insists on the importance and essential-to-life functionality of MUSIC (of all kinds) - rock, jazz, classical, even religious-service choir/ instrumental music (on T.V.). When the 3rd-floor elevator door opens, you are liable to enter a musical wonderland, which often prompts you to get the heck out there & dance (which I sometimes do, as I also often touch kind hands with some residents). The residents in wheelchairs may not be able to emulate this, but I think they enjoy it all the same. Lastly, the Coordinator continues her creative quests for additional physical/social activities that she feels will “engage” her residents (even if they don’t necessarily “show” this engagement in a visibly outward way). I think she’s right. Just as almost any debilitated resident will exhibit a sweet appreciation for even the slightest attention, so I believe, along with the Coordinator, that the sensual appeal is the key to proper engagement here. The senses – sight, of course, but hearing, touch (and taste & smell, thus the good food at M. West) as well – are the main avenue to a genuine, humane “connection” with those whose minds & bodies may have been diminished, but whose feelings (and other “sensings”) remain strong enough to respond, perhaps in the quietest (and even “invisible”?) way, to the promptings & stimulating soothings/excitement of an appeal to the emotions via the senses. In conclusion, all this is what I encounter when I make my at-least weekly visit to see my sister. As my younger daughter as a teenager liked to phrase it, I think that, relatively speaking, the 3rd floor’s Director, Life Enrichment Coordinator, super-supportive staff, and the residents themselves (metaphorically) simply “rock the house”. I give Monticello West retirement & Memory Care home my highest recommendation.