Northern Tool + Equipment

David Carpenter

Very nice store loaded with good tools. They have loads of Milwaukee tools.

Darrell Ds' Banged-Out Customs

Brian and Armando are cool as hell they go above and beyond to make sure you're good!!!! You can go in having a bad day and after their customer service and energy you're going to leave feeling a lot better than you did coming in thanks guys they got our generator on point and quick!!!!!

Christy Marshall

Ordered an engine for a machine on 10/15/21 and was told it would be in mid December - Today is 1/5/22 and we had to call them only to find out the order had been canceled. The order was canceled but NO ONE notified us nor did they refund the $914 back to my credit card. I was told I had to call the customer service line to find out why it was canceled and to get an RMA# in order for me to get my money back. REALLY?!!! How did that become my responsibility to get YOU YOUR RMA#? TERRIBLE CUSTOMER SERVICE! PLEASE GO ANYWHERE BUT HERE!

Pamela Dixson

I wish I could give this store ZERO stars but clearly that's not an option. HORRIBLE CUSTOMER SERVICE. We purchased a chainsaw for over $400 this morning & attempted to return it today and were told their mechanic needs to look at it. SERIOUSLY!!?? We wanted to exchange it for a chainsaw from the SAME BRAND and were told since we had put gas in it, their mechanic had to fix it. How would you ever know if it worked without putting gas in it!? Now, we paid over $400 for something their "mechanic" is going to fix?? I don't think so. The manager, Lisa, was UNBELIEVABLY rude & disrespectful. We will be going back in the morning to deal with THE store manager to see what they plan on doing. I'm not sure how it is considered adequate to sell such an expensive piece of equipment that cannot be returned the same day it was purchased and have someone "fix" it. In addition, there is ZERO notice given of this "policy" until AFTER the purchase is made. Unacceptable!!