Xfinity Store by Comcast

Category: Internet service provider

Address: 517 Mason Rd, Katy, TX 77450, USA

Phone: +18009346489

Opening hours

Sunday: 10AM–6PM

Monday: 10AM–7PM

Tuesday: 10AM–7PM

Wednesday: 10AM–7PM

Thursday: 10AM–7PM

Friday: 10AM–7PM

Saturday: 10AM–7PM

Reviews

Santiago Steiner

Oct 11, 2022

This company is the worst. Worst connection worst overall

Bannue Newsome

Sep 25, 2022

They're fair...

Nino Lira

Sep 23, 2022

Excellent customer service

Chip Pong

Sep 23, 2022

Unbelievable customer service. I’m not saying the customer service was bad, just couldn’t get things done. I just want to transfer my physical sim from old phone to e-sim for my new 14 pro. They made me wait 2 hours for nothing, not helping but creating more problems and wasting time. Furious at max. I went home chatting with a Xfinity online agent, who had helped me set up the e-sim successfully. He said the agent at the store created issues by putting the wrong number. I don’t want to be mean but this is unacceptable. Thanks for making my life more difficult today.

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Questions & Answers

Are Samsung s10+ still available ?

depdark1 | Oct 18, 2020
Byron Tyson | Oct 18, 2020

No but we can order it for you

Does this store carry the X1B7 modem?

Alexandra Flores | Jun 20, 2022
Lisa McNeill | Jun 20, 2022

Yes they do.

Are mobile devices sold in this store

Rodney Childers | Oct 18, 2021
Luis Cassani | Oct 18, 2021

Yes, android as well as IPhone

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What is the phone number to the Comcast store on Mason Road and managers name

Pauline Nesbitt | Oct 19, 2018
anne wilson | Oct 19, 2018

There is a manager and assistant manager, very qualified to help you.

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Do I need a appointment to return my boxes

Becky Shepherd | Apr 21, 2022
Lady Omusuku | Apr 21, 2022

No mom

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do you serve the brookshire/pattison area?

terry & mary barnett | Oct 18, 2021
TxBuzzkill | Oct 18, 2021

If you have Xfinity or Comcast in Brookshire, Pattinson they serve the area. It's a place to pick up equipment, or setup a service call.

Does anyone know if the store will be open today? I drove over there yesterday around 4pm, but they were closed. A power surge fried my main box so we can't watch tv.

Teresa Matlock | Oct 18, 2021
Jackie Oesterman | Oct 18, 2021

Im not sure. If i get out later ill try and drive by there and can let you know.

Can someone else pick my Box up for me at the store

Ranate Simien | Oct 18, 2021
Jennifer smith | Oct 18, 2021

I have no idea

Do I need an appointment?

the redline | Oct 18, 2020
Shef | Oct 18, 2020

No. I went there twice already this month. No appointment needed. Just make sure you got your mask

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Do you have a special day for seniors?

Ella Evans | Oct 18, 2020
Yaser Sahebi | Oct 18, 2020

First 30 minutes on Tuesdays, Wednesdays and Thursdays, they specifically serve seniors (+60).

Hello ... I have to pick up some boxes because I add service I want to go to this place because the other one is too far away

Juanis Nambo | Oct 19, 2019
Cecelia Curtis | Oct 19, 2019

I don't speak Spanish. Sorry

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I have a outdated modem and my main cable box isn't turning on anymore could i go exchange it free of charge??

Michael E Vargas | Oct 19, 2018
Thomas M | Oct 19, 2018

I have returned equipment that wasn't working in the past, and it was replaced for free.

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Watching Texans game. Anyone else hearing a “gong” sound coming through over NFL sound feed?

Gerry Woods | Oct 19, 2018
Alan McCormick | Oct 19, 2018

3rd down. The Colt's stadium sounds the gong.

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Why are all the locations closed today?

Dawud Parker | Oct 19, 2018
Chris Moreno | Oct 19, 2018

No idea

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What is channel FFI?

Netta Parmer | Oct 19, 2017
Cory | Oct 19, 2017

Idk. I just tell the remote what channel or show I want to watch & it goes there.

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Was store affected by hurricane

Leah B | Oct 19, 2017
T. | Oct 19, 2017

The store looks great. Everything looks OK. I was there Sat. 9-9-17.

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