Address: 611 Allen Ln, St. Charles, IL 60174, USA
Phone: +16303772211
Sunday: Open 24 hours
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Paige Carter
Staff and residents are treated horribly. Staff will yank on older residents arms, slam residents into wheelchairs and make them hit their heads in O2 tanks, and will ignore call lights to just sit at a desk and talk to each other. They will force residents to stay up late till they’re falling asleep in their wheelchair almost making them fall out before letting them go to bed. They will leave someone sitting in their own poo for hours because it’s not “their hallway” absolutely atrocious! Do NOT send your loved ones here!
Mikey Curtin
Called an hour ahead to pick up my sisters things after her death. Drove and hour and a half and when I got there no one had done anything to get her things and now they are nowhere to be found. Alot of passing the buck but I am leaving without her things
Nanette Lampour
I worked here for a little less then a year. My supervisor was honestly the worst person on Earth. She was demanding, belittling, and corrupt. She tried to make me move a patient on contact isolation into a shared room so that she could give a private pay person their own room (highly illegal). She also tried to make me ask a family that was talking about discharging early for the next month's payment up front and in cash (I didn't ask because again, illegal). Walking off that job was cathartic and amazing. I had no regrets leaving that dump behind. From the administrator who was money hungry to the Social Services Director who was more obsessed with margaritas then spending time with her family, good riddance.
Jen Campobasso
The Grove is AMAZING! My sister was a difficult placement and most facilities had unfortunately turned her down. One morning I got a call from Jordan, stating that she had been fully accepted there. They don’t discriminate against social issues and understand that not every case is “cookie cutter.” Not only did they accept her, but Jordan is the kindest and most helpful person I have EVER had the pleasure of working with. He bent over backwards in helping me plan for not only my sister’s time there, but explored all options with me so that my family and I could help my sister plan for what might be the next step after her time there is complete. Unfortunately, most people nowadays are rushed and quick to get off the phone. They leave your questions unanswered and truthfully are left feeling like you have to figure it out for yourself. Jordan GLADLY spent an hour on the phone with me and answered ALL of my questions in depth. I got off the phone with him feeling so much better about her future and like we had a solid plan. I cannot thank him enough. To say he is an asset to The Grove and to my family, is such an understatement. His kindness could cure the world! Thank you, Jordan!
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I Most Certainly Believe You HORRIBLE Place
Hi Kathy, yes we do! The Grove of St. Charles offers spacious private and semi-private suits. If you would like more information, feel free to contact us at 630.377.2211. Have a great day!
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