Dallas Sleep

Category: Sleep clinic

Address: 6313 Preston Rd Ste 400, Plano, TX 75024, USA

Phone: +19724737300

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 10:30AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8:30AM–3PM

Saturday: Closed

Reviews

Jose Rivera

Sep 27, 2022

Excellent service!

An American in Kazakhstan

Sep 21, 2022

Went in for a consultation, was recommended a sleep study. Seemed good except for a really long time waiting to see the nurse practitioner. They tell me we’re waiting on insurance. One week goes by, then another. I have called continuously over two weeks, left message after message, am practically begging them to call me back. I’ve talked with my insurance and they’ve given me a way to move forward but I need Dallas Sleep to resubmit the request correctly. Texted the number they texted me from, again begging for a response. No response. I don’t understand why. I’m disappointed because i paid the initial consultation fee and now I’m going to have to go to another doctor and pay for another consultation. It is so odd to be ghosted by a doctor like this. The frustrating thing is that i continually get canned messages asking me to call them and schedule my next appointment! I’m trying!!!!!!! If this is Dallas Sleep, i am a real patient and my initials are SL (I don’t use my real name online). Please contact me!!! Edit: They immediately called me the morning after I posted this, and I'm going in today to get my home study equipment. I'm happy about that, but I'm going to pause on updating the rating until after the study and see if it continues to be frustrating to work with them. I don't think it's great for a doctor's office to have to get a bad review to finally respond to its patients. It's possible they didn't see the review and finally responded to my fifth message.

Ali hadi

Sep 15, 2022

disgusting

Jesse S

Sep 15, 2022

horrible scam people and owner controllig the billing bed bugs in their beds

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Questions & Answers

What's your phone number? It's super frustrating not to be able to call someone. You did my sleep study and there was some problems with my insurance. Now, I can't get a hold of you. What gives? Sincerely, A disappointed patient

matthew arnold | Oct 18, 2021
Stephen Dominguez | Oct 18, 2021

Just call, and do not press a button for any options. You should get patched through to the front desk by default. I know this because I did it last week.

Wow y’all are incredibly hard to get a hold of and schedule an appointment. Always leave a message or send an email. Your website is down. Is it always like this or just Covid related?

Andrea McCoy | Oct 18, 2021
Dallas Sleep | Oct 18, 2021

Our mobile website is down temporarily because we had to migrate it to a new hosting site. That should be resolved soon. We do stay very busy with lots of phone calls, but rather than outsource our phone answering to other countries like India or the Phillipines, we provide jobs to American workers. On the other hand, that limits how many people we can afford to hire, so we are relying more heavily on email as a preferred form of communication (except for the elderly, disabled, or those unable to use email). Hope that helps.

What do I take for the sleep study?

Jean Rives | Oct 19, 2019
Raj Kakar | Oct 19, 2019

Hi Jean, you’ll want to bring a set of pajamas, ideally a top and a bottom. You can bring your toothbrush and toiletries too. Also, be sure to bring any medications you normally take at night or may need. Finally, if you like, you can bring your own pillow. Have a good night!

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