spavia day spa - west plano

Tabassum Kalangie

Do not get a membership!! It is a S C A M. They charge you monthly but do not have any availability to get you scheduled so you just get stuck with a bunch of credits. They will also never send reminder text messages in hopes that you miss your appointment and get to charge you on top of your already silly membership fee. The manager is never available and never returns calls. Don’t expect the front desk to help you either because they are more than unprofessional and will laugh and “find it funny” when you express your dissatisfaction. For a spa that is to provide relaxing services, this one would be last on my list! Save your money and head to any other spa in the area.

Kim

I have such mixed feelings about Spavia! I would probably score them 3.5, if that was an option. Lovely facility, "management" questionable. On the one hand, the experience is amazing. If you need a place to detox in an environment where they take great care with all the details (tricky in such a small area of space), this is it! If you plan on visiting monthly and using your credit up each month, then you should definitely consider this place! It is a fantastic facility and I did not have a visit that I did not enjoy. Just be aware that their elusive "management" may change their policies on you midstream in your signed agreement and never notify you. And you will never, ever be able to speak with said "management" in person. You may eventually receive an email from "management" after persistent requests. Be very aware, before you let your credits build up for any reason, pandemic or otherwise, of what their current policy is. Then check back often, as you will NOT be updated about any changes they may make to your "agreement".(It is no longer a policy of "you have credits until you use them all", and I was not able to determine when that changed.) If a situation comes along where you need to stay away for an extended period, I would advise cancelling your membership altogether. There will be no mercy (other than a possible extension to 60 days), if you build up more visits than you can use in the 30 day period, without insisting on speaking to a manager...then waiting patiently hoping to get a response from them within the 60 days before you lose all of your credits. The stress of potentially losing hundreds of dollars due to an unannounced policy change may negate any relaxing experiences you have enjoyed there. 🤔 Their pricing recently went up an additional $10/month. I am on the fence about whether "management" has earned that or not. However, they have some great budding professionals there that are deserving. I ponder if the cost increase is shared with them, and pray that is the case. Management needs some serious training in customer relations.

Brittany Weatherford

I had the best experience at this place! The people were extremely nice and welcoming. Victoria gave me the best facial ever that was super relaxing and made my face feel fresh and glowing again. She also recommended some amazing products that I love and use every single day to keep my skin clear and clean. I will definitely be back!

Emily Perez

My mom, sister and I went here for a spa day. My mom and I had good experiences with our masseuses. I wanted to share my sister's experience as well though, because she has tried to leave a review and it is not showing up for some reason. As several other reviews mention, she had a horrible experience with Chelsy. Chelsy consistently berated my sister for not "being relaxed enough" during her massage, and kept trying to position her limbs into positions she felt would be better. My sister continued to let her know that she was trying her best to relax but that the constant repositioning was uncomfortable and making it hard to actually relax. My sister is never someone to complain, but wanted to avoid anyone else having the same experience. The front desk told her that "some people don't like Chelsy's style" and they apologized. If several people have complained, and left reviews about this associate, why are they allowed to continue working with people in a setting that is already vulnerable? That seems careless. The front desk said that they had to charge her for the treatment, but management would be giving her a call to make things right and offer a discounted new treatment. She's yet to hear from anyone, and instead they're blocking her review from being seen. My sister had this booked for months and was excited to relax after having a newborn. Instead, she had an awful experience and have to pay over $100 dollars for it. Although my mom and I enjoyed our services, they've done nothing to handle Chelsy after several people have complained. This shows they don't put customer satisfaction or safety as a high priority. Take your money elsewhere please.