RugStudio

Chris and Angel Mickle (The Mickle Team)

I have bought several rugs from here, and will never shop anywhere else for rugs. I can not speak for the internet buying experience. However, in-store, Fuad is one of the nicest guys you will ever meet, and his staff is just as great. A few years ago I was shopping for a rug, and was unsure based on one I saw on-line. They had one in the store, and delivered it along with 2 others that were similar. I chose one, and they came and picked up the other two! UNREAL!! I have since bought several rugs, and the experiences were all as awesome. The rug in my dining room was delivered, they moved the furniture and placed it, then moved the furniture back. Service beyond, and not to mention, the price was the best I could find to boot!

Natalie Kennedy

Buyers beware!!! I purchased a $700 rug (the most I have ever spent on a rug in my life) on their online store. It arrived extremely quickly. However, it was completely different from the photos online. It had striping printed into it, was faded and had different colors in it from the photos. It simply is not the quality of a rug that price. When I wrote customer service to explain what happened they essentially talked down to me to explain that it was my responsibility to have called the showroom for more details for purchasing and that I am the only customer who has ever mentioned anything about a discrepancy in the photos or voiced disappointment in the quality of that rug. They said I would be responsible for shipping it back and that they would provide an RA number in a separate email. I wrapped the rug exactly as instructed and brought it to FedEx, USPS and UPS for quotes. The cheapest was $300. I was absolutely shocked and livid. After lugging it all over the city to ship it I felt I had no choice and agreed to ship it with tracking. I wrote customer service to provide the tracking number and to explain how this is the worst shopping experience I’ve ever had, now in the hole for $1,000 for a rug I didn’t keep. I feel as though I should not have to pay $300 to return a rug that was misrepresented. Mostly I’m just shocked and incredibly disappointed. I don’t think shopping with this company is worth the risk. We are still looking for a rug but $300 poorer. If the customer service had been better I would have probably tried to find one with them, but I was given absolutely no reasonable option, rather blamed for my lack of diligence. I still have not heard back from this company.

Natalie G

Fast delivery, I love my rug it looks amazing can’t wait to order again.

Nima Nejadsadeghi

Happy with the purchase quality and their costumer service.