DHS Family Community Resource Center in Cook County - Kane/Elgin

Category: Government office

Address: 700 S State St, Elgin, IL 60123, USA

Phone: +18479312700

Opening hours

Sunday: Closed

Monday: 8:30AM–5PM

Tuesday: 8:30AM–5PM

Wednesday: 8:30AM–5PM

Thursday: 8:30AM–5PM

Friday: 8:30AM–5PM

Saturday: Closed

Reviews

pamela helen gunchick

Aug 20, 2022

EXCEPT FOR A ******Ms/Mrs Lemus/Lamus/Lemos*******......((((she is the BEST!!!!!))) ................................................... EVERYONE ELSE AT THIS OFFICE DOESNT GIVE A DARN......MY NEPHEWS STORY IS LIKE LISA HERE ON THE REVIEWS... THIS WOMAN HELPS .... OR YOU THINK SHE IS ...............THEN............BUT THEN SAYS "YOU MUST CANCEL YOUR APPEAL ............"""BEFORE"" ..............WE CAN GIVE YOU SNAP $......................""'WRONG"""..............""' THATS WHAT THE APPEAL IS FOR""!!!!!.................... NOW...................... HE MUST REPLY ...............AND RE-APPEAL"" ................THEY ARE NOT BEING 100% HONEST................. THEY STRING YOU ALONG .....................THEY PLAY MIND GAMES WITH YOU .......................AND THEY MAKE YOU DO THINGS TO HELP ....................""THEM"".................. AND NOT YOU...................""" THEY ARE TRICKY!! ,,,,,,,,,,,,,,,,,,,,,SNEAKY IN THIS OFFICE!!,,,,,,,,,,,,,,,,,,,,,,,, MY NEPHEW HAS TO START ALL OVER ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,DUE TO THEM TELLING HIM HE MUST FILL OUT AN APPEAL WITHDRAW FORM ................""BEFORE"" THEY CAN HELP HIM.. THATS WHAT THE APPEAL WAS/ IS!!!! HELLO!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Alexis Williams

Jun 28, 2022

Slow paced and rude

Jamie Chlopek

Mar 26, 2020

Had a scheduled appointment, no one bothered to call and say we are closed. You ask us to be prompt for our appointments, but you don't have the courtesy to inform us.

Ana Aza

Mar 26, 2020

They never answer the phone. When you are there you have to wait up to half day.

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Questions & Answers

How do you get a hold of a case worker no one is calling me back.

Meghan Kemph | Oct 18, 2020
Dash | Oct 18, 2021

Go into your nearest DHS office and explain your issue. In my experience, going into the office tends to work better than going online or calling in the phone.

Can snap benefits cancel your unemployment benefits

LOUISE Green | Oct 18, 2020
Dash | Oct 18, 2021

No. In fact your SNAP might increase of your on unemployment. For example, if prior to receiving unemployment you were receiving SNAP, now at which point your making half of what you were, your more in need, therefore your state benefits may increase. Especially now, during the COVID crisis.

Can I do online application for medical for me &my 12yr daughter?she is in school &I don't have a car that works.or is there a bus that goes that way?what would I need? We had medical I sent in the paper but no response.thanks

Margaret Jones | Oct 18, 2020
Dash | Oct 18, 2021

I can't speak on the bus routes, however there's always Uber. Yes, you can do the IDHS medical and SNAP application online, or over the phone. However I strongly suggest, if able, to do it at your nearest office. In my experience I've found that the rate of acceptance is higher of done in the presence of an actual case worker.

What bus number to take

Lourdes Alonso | Oct 19, 2018
LaGinnise Dickerson | Oct 19, 2019

801 or walnut bus i think but call pace bus they have answer

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