Legacy Humane Society

Doyle Maston

I have been not only dissatisfied with these folks, I truly wish I could give them no stars. I have shared my life with rescue dogs for more than 30 years and have dealt with numerous humane society groups. And before trying to interact with Legacy - Rockwall, I have never once encountered any difficulties. I can tell you that these folks are the worst I've personally encountered. I completed the application and got an email in about 2 days (which is a rather slow response time for most rescue groups), and that was the last contact/reply from them I received. I was told that the foster family would contact me to arrange a meet and greet but that has never happened. Not a word. The website only works consistently with two browsers for filling out the application and the site is very buggy. The overall process to contact them is too long and drawn out. It is frustrating for those wishing to adopt! I had one exchange with them over the site not working with multiple browsers, and the person that responded was rather rude and tried to blame me for their issues. I get the strong impression that the folks in Rockwall have no clue how hard they are making it on themselves to find suitable adopting families, nor do they seem to care. If the folks at the main shelter in McKinney care about the reputation of Legacy Humane Society, they should really have a very long talk with the folks running the chapter in Rockwall and get some new folks who are not jaded, not rude, and who do not act "holier than thou" to potential adopting families.