Sears Appliance Repair

Quincy Gowenlock

Worst experience ever. Tech came found the issue busted pulley. Didn't have part so ordered it for 50 bucks and would return following Tuesday. Paid 290 dollars for part and him to return. Hour after he left I found the part online for 10 bucks and a easy DIY video. Called and canceled service an hour later. 3 days later part arrived and I saw my bank statement that they cashed my check. Called Sears parts direct and spoke with someone overseas. She wasn't able to give me a return authorization over the phone nor my refund said someone would call in two days. Guess what? No phone call. I called several more times same answer and I even emailed corporate headquarters. Not a peep from anyone. No wonder Sears is going out of business. I should mention that A&E Factory Service is part of Sears and they are the ones who I wrote the check out to. Now 2 months later I'm still trying to return the part and get a refund for canceled service. My advice if you need repair to an appliance is to call one of the big box stores like HD. Run away from Sears as fast as you can.

John Schultz

Well it's Sears, and their out of business. Called them to see if our fridge was under warranty, they said yes but when the guy came to service it, he said it wasn't under warranty.

M Roberts

Scheduled an appointment easily online, technician was prompt, professional and repaired our dryer in no time. Sears is not cheap, you pay for expertise and guarantee of work. Would use again!

Robert Webster

Didnt have a good selection