DJI

Ali Sevilir

I was extremely skeptical to send my mini 3 pro drone to this location but after reading a couple of recent reviews, I gave it a try. My overall experience was awesome. The whole process including shipment (they work with Ups) took 7 working days. I almost got updates everyday regarding the repair of my drone from Dji customer support. 3 days after shipping my drone to the repair center, they sent me an email of the damage assessment with prices. When you pay the amount, they immediately initiate the repair process and will do fly tests. I believe that this repair center started to improve itself in recent years. Everything was perfect, thank you Dji for this great customer experience.

D Nantes

Don't buy a drone from them they will take your money and take their time to deliver your drone and they keep blaming UPS buy they actually don't have the drone. People that bought a drone after me already got theirs

AJ Jain

Customer service is the worst. I have purchased the DJI refresh plan for situations where I broke my drone. After I first submitted the claim(and sent my broken drone) according to DJI/UPS, a replacement product was delivered to my place but it was nowhere to be found. When I raised a follow up with DJI, I was asked to submit a police report. After submitting and waiting for weeks, I have still not received my drone. I am not even sure if this is actually a scam. Nobody from DJI has reached out to me with a resolution or an update, it's always me who reaches out to them. Their departments are so lost that nobody knows anything. I really hope DJI improves improves the service. DJI lost a customer today. My next drones will not be DJI.

Yeshua Pyfrom

While I acknowledge there are countless numbers of negative reviews about DJI's Customer Service, I can only speak of my own personal experience with an unbiased and honest review. As you'll see in my screenshot, it took exactly 7 days from the time I a) crashed my brand new Phantom 4 Pro, b) filed an online request for repair and c) paid my $99 DJI Care Refresh Express payment until the time my replacement P4P was being shipped back to me. That alone is perfect. The standard UPS Ground amounted for the entire replacement time with transit to DJI from Florida taking exactly 7 days (Mon-Mon). Upon my contacting of DJI via their North America toll-free number, I spoke to several people (all of whom spoke clear/casual English) over the course of several different calls (all of which turned out to be wholly unnecessary), DJI has came through for me like a lighthouse in the dark by shipping my P4P back to me 2nd day air via UPS! From the gut wrenching, gimbal snapping crash to the 9 day turnaround performed by DJI's outstanding Customer Service department, I have personally experienced 5+ STAR service from DJI and I am more than impressed. Thank you DJI for doing everything that you said you would do (and more!) and for continuing to improve in so many areas.