Castle Floors

Randon Olsen

We were so impressed with how dependable this company was. Everything they said they would do, happened! What was the biggest relief for me was that they moved all the big furniture as well as doing the install! The husband, wife and teen son team that came did an amazing job and we are thrilled with our new carpet!

Jenn B

The folks at Castle have been great. They were patient and helpful as I was selecting my new flooring. (I don't even know how many samples I went through and they never hurried me along). The installers were there exactly when they said they would be and have been doing a great job on the demo and install. My new flooring is almost complete and I love it!

Arnold Cortez

We do not recommend this company. The service is the worst we have ever experienced. By service, I mean the way the company manages their schedule. They don't. The actual installers were very good. We really liked their work. But Castle Floors never met any of the schedule dates that were set. We set the install date for 2 months away. Easy to plan for, right? We get a call 1 month later asking if an entirely different date is still good. What? Not good. Also, when the day arrived, we were told that we would be delayed because of a job that didn't finish from the day before. I understand that. But when our installers didn't finish our job, we were told we would have to wait a week because the installers had another one scheduled. Wait! We had to wait a day because of an unfinished job. Why didn't they make the next one wait until our job was finished? We were also told that one piece would work out great but it didn't so we had to wait again for a different one to come in. Then it didn't fit correctly yet Castle Floors didn't have a good alternative. I had to go to the store (again, to complain) to say that the alternative was unacceptable. With me there, we figured out a better alternative. I had to cancelled a trip out of state for a funeral because of the delay and I knew needed to be there to get the flooring right. There was one delay after another. There are plenty of companies out there that do honor their commitments. These guys are bad.

Rick Peterson (Rainbaux)

I got carpet here for my Arizona room. Was nice good quality carpet in stock. Cheaper than Lowes and friendly service. I will be a repeat customer when I need more flooring.