Verizon

Kathy Warren

I got amazing help from Kumar. I had been on the on line Verizon Customer Service for a total of 18 Plus hours. Kumar solved my problems in 10 minutes.

David Atlas

Verizon customer service as a whole is pathetic. Been a member for over a decade, and on Sunday when my phone screen went black for no reason, the Verizon store was so unhelpful I switched carriers to AT&T. Stephen (the manager, hilariously) was dissimive from the beginning. He told me I'd have to call customer service to setup a repair at a third party repair shop or I could wait at least two and a half hours for someone at the store to "maybe get to it". He then handed me a number to call customer service which wasn't even open on a Sunday. With the lack of customer service available combined with Stephen's awful attitude I took my business elsewhere.

Julia Raskind

The store manager Andrew was incredibly helpful! He fixed my bill unlike other Verizon stores that kept telling me to wait for the next billing cycle for my promotion to be credited even though it had already been three months.

Norfolk Sierra

Would not recommend going to this store. Most unhelpful staff. Least bit interested in helping you. I went to pick up an order made online and the guy would not even look the order up - just said he has nothing in the back. This was at the morning and the guy was acting like he was already done for the day. Verizon really needs to do something to teach courteous behavior to their staff.