Geek Squad

Sherry Lewis

Geek squad is so worth it love em.

Josh Crank

Trying to make an appointment for car audio speaker installation is impossible. I called the number and keep getting transferred or hung up on. They will not give you a phone number to the actual store to make the appointment. It is their national number that sends you to India. I guess I will call somewhere else.

Aaron M

I took a Klipsch floor standing speaker, which was purchased at Best Buy, in for repair a couple of months ago. The sound quality had deteriorated and it apparently had a defective woofer. It was sent out, repaired, and returned in about 6 weeks. When I picked the speaker up from the store it was missing the front mesh cover. The rep was nice enough to pull a replacement off of their floor model. Then, I noticed that the plastic supports/feet on the bottom of the speaker had been destroyed, apparently during shipping. The speaker was still wrapped from shipping, it was not boxed or appropriately packaged, just a single layer of bubble wrap around the middle of the, covering less than half of it and not covering the bottom or top at all. The rep acknowledged that the damage was caused by them, likely during shipping, but told me that since my speaker was repaired under manufacturer warranty and didn’t have a Geek Squad protection plan there was nothing they would do. I phoned in to their 800 customer support line but ended up on extended holds and eventually got disconnected. A couple days later I went back to the store to demand that they repair the damage that they caused. The same rep was working and greeted me with “oh, you’re back” and a scowl. She repeatedly told me that I should have sent the speaker back to Klipsch instead of in-store warranty repair, and I responded that the Klipsch warranty terms specifically state to only contact Klipsch directly if it is impossible to return an item to the store where it was purchased, and that if they were unable to complete warranty work for Klipsch they should have notified me of that and declined the repair. Eventually she begrudgingly took the part from a display model to replace mine, which ended up being a different color so I now have mismatching speakers. Mind you, this is a $1200 pair of speakers, it’s not asking too much to expect that they are repaired correctly, and match. After that absolute nightmare of a repair, I thought the saga was over. About 4 weeks after I got the speaker back, it started sounding the same as it did prior to repair. A couple of days later, the woofer that was repaired or replaced by Geek Squad is literally falling apart, as shown in the attached photo. I’ve contacted Klipsch directly and after sending them photos of the repair work done by Geek Squad they are sending me a whole new unit. Absolute worst customer service experience of my life. Employees were rude and condescending and acted like I was a burden when I expected them to repair or replace damages that they acknowledged were caused during their “repairs”/shipping. And then the speaker literally fell apart within weeks. This will be my first and last experience with the Geek Squad my last purchase at Best Buy.

Reed Moon

Rude, clueless employee offering no help. Finally a tech came from the back and was able to answer basic questions like how much will repair cost, and time of repair, and the type of part needed. I ended up just buying the part with no assistance and waiting 10 minutes again just to take computer back. This place is not full service. It's like a tourist trap if you will. Have some dignity and find another place to help fix your computer.