IQ Computer Services Bowie

Jon Palks

very professional and knowledgeable

Kimberly Trujillo

Marcus and his team did an amazing job on my laptop. I spilled chicken noodle soup on the keyboard on Sunday evening, took it to Best Buy geek squad on Monday - who wouldn’t help me because my additional warranty period had expired. Essentially no help there. I called a few places, but IQ computer services had the best customer service. They were prompt with communication, answered my questions patiently, explained what they were doing before charging me, and gave me the best options. Due to quick response time, my laptop was saved and all it took was a cleaning at a reasonable price! I was lucky. Could not recommend IQ Computer Services more, saved my grades! IQ was able to see me quickly and resolve the issue within the day, given notice of the situation with an appointment. Nothing but good things to say about the experience. Thank you!

Jarrett Reid

Great customer service!

Jr

Ok, here's the story. So my harddrive fell out of my bag and afterwards wouldn't show up on the computer. So I looked up harddrive repair and found IQ. There was about a $100 non refundable deposit to go towards repairs should I decide to get repairs. I was told it needed more extensive work done to retrieve the data and he would have to send it out to another company to retrieve the data. A couple weeks later I'm told the data can be retrieved, but it will cost about $1100. Of course I said no way, but my issue is, I figured the problem had to be fixed from the inside and because of the drop it was probably a component that had been jarred loose, but if a company claims to be able to repair harddrives and the harddrive can be repaired, then why do they not have the expertise to do it because after all that's what I paid for, but to charge for something that can be repaired, but you just don't know how to do it is ridiculous. That's like taking a car to a transmission place only for them to tell you they don't have the expertise to fix it, even though they say they fix transmissions and then still charging you just for them trying. I guess they're just good for driver type software download repairs, but if you drop something I would definitely not take it here. For another car analogy I would say it's like someone who does electrical world telling u they can repair your engine. Revision..I have a better understanding now after speaking with Marcus. I understand it takes more extensive work that he was able to do, therefore the HD had to be sent to his partners facilities and the use of expensive equipment along with parts needed to be able to retrieve the data was necessary. I didn't realize it was a partnership effort, BUT I still don't believe that this warrants such a high cost. Although we came to an agreement on a partial refund I still have a damaged HD that I still didn't get the data recovered from. I think it might be cheaper to take some data recovery classes and learn how to do it myself. He is a nice guy and very professional and I believe he did try. I'm revising my 1 star to 3 stars.