Walmart Auto Care Centers

A closer walk with thee

Friendly, approachable, fixed car un timely manner, cost effective, great customer service

jimeco

Took my 2012 Honda in for basic oil change. Was told 1 to 1.5 hours. Bought groceries. 1.5 hours later, it hadn't been started. Had some drive me home. 45 min later get a phone call that it will cost more due to high mileage over 74K. Yes, it has over 200K, because of the correct care I give it. Either change it as I requested or return it, I said. Tech says he will advise his mgr. 5 min later I get a text. It's ready for pickup. Go to get it, no surprise, nothing was done. Now here's the deal. If it's not leaking oil, high mileage additives are not necessary, and will probably cause problems. Additives are designed to expand into pitting and crevices and expand rubber seals that are result of wear. If you add those additives, it will expand those seals unnecessarily, causing them to shrink and create leaks UNLESS you keep using the high mileage additives. If it's not broke, don't fix it, applies. I get the "marketing" etc behind it. What I don't get is why there is no choice. Don't tell me what to do if I don't ask. Oh. And my 2012 Ford with 130K was done at a different WM 2 weeks ago, no problems. Followup: Took my 200K mileage Honda to an oil change chain, high mileage oil was not pushed on me.