Brock Restoration

Category: Fire damage restoration service

Address: 5906 OH-128, Cleves, OH 45002, USA

Phone: +15132143879

Opening hours

Sunday: Open 24 hours

Monday: Open 24 hours

Tuesday: Open 24 hours

Wednesday: Open 24 hours

Thursday: Open 24 hours

Friday: Open 24 hours

Saturday: Open 24 hours

Reviews

kody hudson

Apr 13, 2022

Griffin has been nothing but absolute perfect with helping me with the sale of my house. I have never witnessed customer service like this before. He has went above and beyond helping me and providing so much information with this process. THIS GUY DESERVES ONE HELL OF A RAISE!!!

Valerie Murray

Mar 7, 2022

From the first phone call with Brock Restoration, I have been impressed. Michelle was very comforting during a very frantic time for our household. The crew that came in to deal with the immediate damage (flooded lower level/water heater), they were professional, pleasant and so efficient! *The level of care, service and communication was everything we needed during this time. I do not wish a home emergency on anyone - however, if it happens to you - Please know you can Trust Brock Restoration!!

Amanda Grace

Jan 13, 2022

They took really good care of my home when I had unexpected water damage. They even made sure that my home was back to selling condition with in the time frame quoted.

Marilyn Christman

Dec 29, 2021

Words could never fully express my gratitude to the Brock Restoration team for their water damage cleanup services. This was my first experience dealing with a basement flood and all of the stress and emotions that go along with it. The team arrived within an hour of my call and immediately went to work evacuating the water and removing everything that was damaged. They ensured any water or debris tracked from the basement to the first floor was quickly removed and cleaned. They worked diligently and efficiently throughout the entire day and kept me and my husband up to date on their progress. The team returned every day that week to assess the progress as their equipment dried the basement and removed excess moisture. The office staff was just as incredible as the team that worked onsite. They provided amazing support during the insurance and billing process. This caring and talented team made the nightmare of a basement flood turn into the most positive experience I've ever had with a company. Thank you for EVERYTHING, Brock!!

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Questions & Answers

Not sure if this problem fits your scope or not? We recently had our hardwood floors refinished and dust is everywhere to overwhelming for us to handle on our own. Is this something you do? Thank You

Mike Hoctor | Oct 19, 2019
Tim Baker | Oct 19, 2019

Yes you could call the main number they would probably have someone come out and look at it in get you a price on post constructions cleaning basically is what that would be considered

How does mold removal work?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

We recommend professional mold cleanup for any amount of mold growth, slight or excessive. The earlier you catch it and take action, the quicker the restoration. Mold cleanup involves identifying and correcting the source of the water, discarding affected materials, and cleaning the area with industry standard, antimicrobial disinfectants.

How do I know if I have a mold problem?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

If you notice a furry, slimy, or discolored patch in the home, or detect a musty odor, you might have mold growth. Mold commonly grows in window moldings, shower curtains, air conditioners, bathroom tiles, and areas prone to water.

What is Toxic Black Mold Syndrome?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

As many as 10 million people in the United States might be affected by TBMS. Symptoms include muscle pain, headaches, fatigue, flu-like symptoms, memory loss, and cramps. Water damage causes an increase in the risk of mold growth, which can cause humans or animals to develop TBMS. If you have mold in your home and exhibit these symptoms, contact your healthcare provider, then call Brock Restoration.

What symptoms indicate mold exposure?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

The symptoms of mold exposure are similar to seasonal allergy symptoms. Headache, skin irritation, throat irritation, cough, respiratory problems, nasal and sinus congestion, and eye irritation are very common symptoms of mold exposure. Individuals with a respiratory illness or compromised immune system are at a high risk for health problems from mold exposure.

Is my home prone to mold?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Virtually any home is prone to mold. All it needs to grow is sufficient moisture and organic material. Mold often grows when humidity, condensation, or a water leak comes into contact with drywall, carpet padding, or tile.

What is mold?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Mold is a microscopic organism that grows on plant or animal matter. It serves the important environmental function of breaking down dead material and recycling nutrients. To reproduce, mold produces spores that can spread through insects, air, or water. Under the right conditions, the spores feed on moist textiles and materials, multiplying and spreading.

Can I clean up after a fire myself?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

We highly advise against this as it could make the damage worse! Aside from your protecting your contents from further damage, we’re concerned for your health! A fire scene is not a healthy environment for you to be in as the quality of the air you are breathing is very poor. If you are insured, the quickest way to get your home and contents restored is to call a respected and established fire restoration company like Brock Restoration!

I had a fire in my home, and the Fire Department used a LOT of water to put out the fire! Can Brock Restoration take care of the fire AND flood damage?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Yes! Brock Restoration is your one-stop shop solution for flood, fire, mold and disaster cleanup. Visit the “Meet Our Team” section of the “Company” tab to see just how experienced out team of industry professionals are. Brock Restoration has more equipment and expert manpower than any restoration company in the state!! Let Brock Restoration take the worry out of the extensive cleanup process and concentrate on your family, while we restore your home.

Can my home be repaired or rebuilt after a fire?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Yes. With over 16 years experience in fire damage restoration, Brock Restoration has the most experienced fire mitigation and reconstruction teams in the region! We can take care of the smallest stovetop fire, to the largest “total loss” property restoration projects. No matter how extensive the damage to your home, our certified technicians and experienced estimators completely restore your home to pre-loss condition. There is no charge for one of our tenured fire damage experts meet you at your home and give you an assessment of the damage and answer any questions you have.

Water Damage: Who is ultimately responsible for payment?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

The property owner is responsible for payment. If you have filed an insurance claim, Brock Restoration will collect your deductible at the time of service. The day following your loss, you can expect a call from our manager of new accounts, making sure we have all the information to quickly and accurately submit your claim and set up your account. Your Brock Restoration estimator will take care of working with your insurance company, ensuring the claims handling process runs as smoothly as possible.

Water Damage Restoration: Are your antimicrobial and disinfectants safe for children and pets?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Our solution is a natural green product made from plant oils and mineral extracts. It is a disinfectant and a deodorizer in one. The disinfectant helps prevent the spread of microbial growth and the deodorizer stabilizes odors released in humid conditions. Our product is registered with the EPA as a food grade disinfectant and will cause no harm to occupants or pets. If any occupants of your home have chemical sensitivities, please advise our technicians.

Water Damage: What type of equipment does Brock Restoration use?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Air movers: We use fans to create a frictional force against the wet materials. This accelerates evaporation and pushes the moisture into the air. Additionally, it keeps the air well mixed for dehumidification. Dehumidifiers: Dehumidifiers are used to pull moisture out of the air and condense them back into liquid form. You will notice a drain tube pulling water out of the dehumidifier and into your sink or toilet. This is the quickest process known to drying science in removing unwanted moisture.

Water Damage: My ceiling and/or walls are wet. Why didn’t the emergency mitigation technicians remove the drywall?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Due to federal regulations, we cannot remove drywall materials from any building-regardless of age, without first testing for asbestos content. If the materials test positive it will be removed under containment during the reconstruction phase, ensuring no one is exposed to unhealthy contaminants.

Water Damage: How will you match my carpet pad to the existing pad?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Our mitigation technicians will take a small sample of carpet pad, from an unaffected area, with them in order to match it to the newer section.

Water Damage: Should I be concerned about bacterial or mold growth?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

With Brock Restoration’s Rapid Response, water removal and thorough drying process, there is very little chance bacterial organisms could turn into mold growth. On occasion, Brock Restoration personnel discover untreated water damaged areas where advanced mold growth activity is already in process. In these cases, we isolate the areas until a licensed environmental hygienist can evaluate and determine a plan going forward.

Water Damage: Will my floors need to be replaced?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

The type of flooring, amount of moisture exposure, and severity of loss determine whether your flooring can be salvaged or will require replacement. We aim to restore whenever possible. Your Brock Restoration estimator and claims adjuster can help determine the most cost effective solution.

Water Damage: Why is there a strange odor?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Even if the source of water that caused your flood is fresh, many property owners notice a strange smell following water damage. What you smell is bacterial off-gassing odor from building materials, furniture, dormant spills or possible pet accident areas. Most odors dissipate as the humidity drops back to normal levels. Additionally, we apply antimicrobial treatments to reduce bacterial growth and eliminate odors.

Water Damage: Is it safe to stay on site during the drying process?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Noise and wind velocity created by air movers are sometimes bothersome. However, it is safe to stay on site unless instructed otherwise by your insurance company, your Brock Restoration representative, or your physician if you have unique medical circumstances. When in doubt, call us for advice.

Water Damage: How do you monitor the drying?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Our certified mitigation technicians will take moisture readings to determine moisture levels in the affected areas. Throughout the drying process, a representative from Brock Restoration will schedule periodic checks so they can monitor moisture readings and adjust equipment to accelerate drying.

Water Damage: How long will it take to dry?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Depending on a variety of conditions, most properties take an average of 3-5 days to completely dry. Continuous operation of professional drying equipment along with monitoring and adjustments made by a Brock Restoration team member will ensure the quickest drying outcome for your space.

Is water removal covered by my insurance?

Brock Restoration | Oct 19, 2019
Brock Restoration | Oct 19, 2019

Insurance coverage depends entirely on your insurance policy. If your basement flooding is caused by a flooded toilet or broken pipe then the answer will most likely be yes. If the flooding is cause by rain fall, you may need a flood restoration policy. Your insurance company can provide you with a definitive answer.

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