Address: 311 Pike St, Cincinnati, OH 45202, USA
Phone: +15136214500
Hayden Smith
We stayed here as a night away before my wife's sixth open heart surgery. We always try to do something special before hand. We showed up with no reservation and got a nice room with a nice soaking tub. The bed was great. The couch is rock hard though. The shower is very nice and a dual vanity is great. Two draw backs are: 1. The toilet paper holder is in the perfect spot to smack your knee into. This really needs adjusted. 2. The bath tub still had some hairs and dirt in it. We went and asked for disinfectant wipes to wipe it down so my wife could take a bath. I asked the front desk for restaurant suggestions. They sent me over to Sarah, who worked with me to figure out dinner for my wife. She worked hard to help narrow down the place then we ended up canceling the reservation since my wife was exhausted from the three hour drive. Sarah knew it was a big night for us and ended up showing up at our room personally with a bubbly and berries pack! She even hand wrote a note telling my wife good luck! I was blown away with the care and thought fullness Sarah showed us in the eye of our storm. We decided to eat at the bar even though they did not have a full menu. The burger was great and my wife enjoyed her noodles. The bartender went out of his way to help with drink suggestions and taking our food order. He even talked the food staff into making a dish they don't have on the menu just for us. The triple chocolate mouse at the end sealed the deal! We really did enjoy our stay here. This is the first high end hotel that we have stayed at in Cincinnati and I can't see us staying elsewhere in the area if we need this level of service. My wife made it through surgery, praise the Lord. Even though we were on the cusp of a life altering surgery, this hotel became a little oyasis for us that allowed us to be husband and wife again before it hit the fan.
Frankee Turner
Lobby visit only. Absolutely beautiful lobby and bar area. The staff was knowledgeable and friendly.
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Nope!
No. That's the only thing missing.
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