Carbon Live Fire Mexican Grill

Marc

10/14 @ about 815PM // IM DRIVING FOR DOOR DASH) HIGHLIGHT*: Terrible customer service. I waited for about a minute at the empty cashier. Finally a woman comes, clearly impatient. She was rude the moment I walked in, didn’t greet me, didn’t respond to me when I told her my orders, leaving me to wonder and wait for the status, then proceeded to text while on her shift, then clearly made me wait longer after prioritizing a plate of food. I’ve never eaten here and I never will, not with this nasty customer service. We all have a job, you’d think people would be respectful of that, but she was not, she’d rather me wait for her to finish her personal conversation. (FULL CONTEXT) The restaurant was empty when I arrived (I’m driving for DoorDash) I arrived and waited at the cashier for about a minute until a woman came I told her the orders I was picking up. She didn’t say anything. Then returned to whatever she was doing before. She was texting on her phone behind a shelf. I waited. Then she said something to the only other person in the room in Spanish essentially saying someone else was asking for food to be extra hot, they were laughing together. So I spoke up and said “are the orders ready?” She said “yea” and went back to texting quietly. I paused and I said “okay so do you want me to wait for you to finish texting?” she said “what?”, I repeated myself, she said “you could wait”, I said “ for you to finish texting?”, she said “I’m the one that’s giving you your orders”, I said “yeah but your being really rude and you literally want me to wait for you to finish texting” she repeated herself and I gave up and said “okay I’ll wait”. I looked at the receipts that printed next to the register to try and get her name but the girl in the room said “what are you doing? Your not suppose to touch that” I said “I’m trying to get her name” she said “you could just ask her” so I did, she ignored me. Then she took the food out of a warming fridge (dropping one of the containers in the process) set it on a counter disappeared and came back with a plate of food, which she then went and delivered to someone in another room. Came back and then gave me the order, clearly she was purposefully trying to make me wait more.

Денис Болбот

Very bed for delivery. Have to wait minimum 15 minutes to pick up your order

Ramon Gutierrez

Tried to get some food with my card and couldn’t pay with card , couple days later there were unauthorized transactions on my card . Spoke to dedra and wouldn’t give me a last name or manager or tell me the name of the manager.

marco castro

Inept, neglectful, unapologetic.