Verizon

Adam Turney

This was some of the slowest service I have ever received! I simply needed to exchange and item and they made me wait an hour. The time it took them to help each customer was ridiculous! It shouldn't take 30+ minutes to get a person a new phone. The person that checked me in could have simply gone to the back, grabbed a replacement item, and then swapped with me in less than a minute. Terrible how slow the service is.

Kyong Hambacher

My mom needed help with her account, and Sariah spent a lot of time with her straightening out her issue with the corporate office. We really appreciate that she went the extra mile to take care of us.

Paul M

The staff were very helpful and patient. They were able to explain everything we had questions on. They also had a good stock of phones.

Hope Gregorchik

Probably the worst customer service experience I’ve had. We wait over an hour without an appointment, though we were told it would only be a few minutes, so we sensibly set up an appointment for the following evening. We arrive for our appointment, three other reps working including a manager, but we were told we have to wait until the ONE customer with ONE of the reps was finished. Manager told us she had “things to get done” because she’d been helping customers all day (imagine that… at a retail location) so we’d have to wait until that one rep was available. The manager was restocking phone cases and apparently she could not step away to assist customers. There was also another rep standing up at the front who had no customers and apparently he was ‘about to leave’ (he was still there 15 minutes later, no sign of leaving). This is unacceptable customer service, no matter how patient someone is. Find another retailer, folks. Don’t waste your time with this one.