Address: 1128 Commerce Blvd, Dickson City, PA 18519, USA
Phone: +18002662278
Sunday: 12–5PM
Monday: 10AM–7PM
Tuesday: 10AM–7PM
Wednesday: 10AM–7PM
Thursday: 10AM–7PM
Friday: 10AM–7PM
Saturday: 10AM–7PM
KJ's train run
Very fast and helpful staff. A lot of products.
David Puerner
10/6/22 I just finished switching one line of mobile service from Verizon to Xfinity mobile.(A last gasp at securing a discounted rate until a more affordable high speed internet service comes to my neighborhood. New customers take heed!) I was in a rush to stop Verizon service in order to avoid paying an additional month. It was my intention to activate at home with an esim and iphone 11. Turns out instant at home activation was unavailable although my phone did have esim. (Instant activation was not mentioned on Xfinity website, just my assumption from price shopping other services such as Mint or Visible) I rushed to Xfinity store to hopefully resolve activation issue. Ralph Simpson and Brandon Navrocki immediately jumped in and had multiple options available to help me. It was 30 minutes until closing time and Ralph was forced to call an outside center to resolve an issue I had created by ordering at home sim instead of just going to store for sameday activation. Ralph was just as frustrated with the situation as I was. After 45 minutes of repeating numbers and ensuring accurate "translation" with the on phone agent it was done. Both Ralph and Brandon were both patient, helpful, and dare I say playful despite the issues I brought them! I kept them late after hours and tried to tip them for the nuisance I was. They refused and just encouraged me to come back to the store instead of trying to deal with the issue myself. 5 stars for Ralph and Brandon, 4 stars because of Comcast's over the phone resources for their customers AND employees. Give Ralph and Brandon some points, or a raise, an extra vacation day perhaps. If I had employees of my own I'm not sure I could expect more of them.
Jayson Zimmerman
Came in, was not greeted by anyone, approached a "not occupied" employee who told me I needed to be added to the queue. I signed up, and waited about 20 minutes with several customers. When I noticed the same employee joking around with other 3 other idle employees, I asked when the rest of us waiting could be helped, they responded that they were discussing a previous customer. Completely appalled by their utter disregard for us customers trying to patiently wait to be called. Avoid this location!!!
Jerome Kilby
Love the experience there!!
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They do service the Wilkes Barre area. You just have to contact them to raise a ticket to get your address on their database. My brother just moved to Wilkes Barre and he really likes xfinity but on their site his address wasn't going through. I contacted them via live chat with an agent and asked to have his address put on their database. Was told it takes 7-9 days and to contact them when he receives an email or call stating they have input his address. So make sure you call. Their site states they service the Wilkes Barre area, they just may not have your address in their system.
No
Yes
If you download the Xfinity My Account app, it can tell you if theres an outage in your area
I swear I have cable TV Comcast and internet
If it is from your cable company call them if not is up to you to take them down
Sign up with Xfinity phone and have it connected to your router and all your dvrs. Of course it would be an extra fee.
Yes
They do take walk ins but you have to go on to XFINITY.com and go through them, that store doesn't have a phone. I think is crazy. I was there just last Saturday. Most of the ppl there are friendly as well
I doubt it. Its usually packages. Unless its hbo or something like that
Yes you can
It nepa Dickson City store by target
You would have to call Xfinity. I just pay my bill there.
Yes you can. Call them and ask them to have your address put in their system. Had to do the same with my brothers address in Wilkes Barre and the live chat agent raised a ticket for his address. They do service Wilkes Barre but your address may not be in their system so be sure to speak to an agent. Was told it takes 7-9 days.
Yes.
I can't help with that
Just go to your local Xfinity store and they will give you a new one
I'm not sure Mine is over a hundred dollars. I have phone Internet and cable
I've never had that issue. I fact, just the opposite. They must have called & texted me a dozen times leading up to the techs arrival. But, did you have a question?
Hi Patricia, Like Ford said, you'll likely need to open a new account. But the best way to handle it is to go to the store.
It goes by when you started the account
If you have a Roku TV the Xfinity app can be found in the list of most popular apps.
Did you check or replace the batteries 1st? Just sayin
They do not take phone calls as per my conversation with an on-line tech.
They have the cable TV market monopolized in a vast majority of areas.
I think its a scam to be honest mine only works when iam home odd?
$200 plus taxes ,thats x1 cable,unlimited phone,and internet.x1 has the talking remote that changes stations
Yes
Yes
1800 xfinity
Not sure call customer service
Various plans. It will be based on your area. You are better off calling and/or go to a local Comcast store.
Really? This about the store. Not the tv guide channel. Smh
You need to call comcast And fit for best deal
They sucks. Well customer service anyway
Good luck
There is a bnumber on the bottom of the receipt call the 1855 OK began If the modem is not activated or they just put it on for you to call and activate it that could be the case or if you got A new service your lines may not be active and it takes about 5mins to 10 mins For the wireless networks to work
Yes you can and there cable service is great so I believe there phones would be great
Contact Xfinity either online, by phone or stop at that location. This is not Xfinity/Comcast
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