Don Orall's Garage

Aubrie Broach

I called Don Oralls to get my new battery put in and the lady on the phone (after not putting me on hold, asked in the background what should we charge for that) tells me $25. I go to Don Oralls and they changed my battery successfully but the price came out to $32.40 (which the lady stated was “$25 + tax”) so I went to leave and looked at my receipt and they charged me $5 extra for “shop supplies”. I called them and asked why I was charged for shop supplies (the man answered and put the phone down while i listened to his whole conversation with the lady to try & figure out what to tell me on why i was charged that) for him to say that it was a credit card fee… i paid with debit so i proceed to ask him, why doesn’t it say credit fee then, and he cut me off and told me to just come and get my money back. So, I went back and as soon as I walked in, nobody greeted me so I stated I was the one who called about the $5. The lady then proceeded to get up and state, “It’s $5.40, even better for you” and then I proceeded to ask was the fee for debit cards as well, and the man proceeded to say yes but the lady cut me off and told me not to worry about it because she was refunding me my money. I started to state maybe they should change what it says so customers aren’t confused like me and she cut me off and told me to chill out… I left out the store and my girlfriend stayed inside while they proceeded to tell her I needed to chill out and wouldn’t let her speak and kept cutting her off when she was telling them that she appreciated what they were doing. My main thing was, if we were told about the fee, there would be no issue but debit cards don’t require an fee & also, I’ve had my card serviced here before with RECEIPTS of never having to pay this card fee before. Overall, I wish I could give them a 0. The nicest person there was the mechanic and he even had to finish tightening the bolts to my battery AFTER he gave the car back and we were about to drive away. I wasn’t being rude at all, I genuinely was confused and felt like they should change what it says if they’re wanting to charge a fee instead of making someone pay $5 for “shop supplies” when all you used was a tool to change my battery. The people running this place are way too old to be acting like high schoolers. I hope they don’t scam anymore people, $5 or $100.

Kristin Kline

Their service is always amazing. Their prices are reasonable and their services are 100% reliable. Charlie is mine and my Wife’s regular auto mechanic, highly recommended 🤗

Dave Cooper

The people working there are so nice and friendly and helpful. If you are in Hancock New York and have a problem with your car or truck I would give them a call.

Catherine Benson

Saturday morning, 7 am, my truck blew the water pump in Hancock. Called around for service or a tow and Orral's was the only shop already at work! EXCELLENT service, fair pricing, and reliable communication. They went above and beyond regular service, even helped me load my motorcycle into the truck - in the rain - when I came to pick up my truck. I wish I were close enough to make them my regular garage.