Aspen Dental

Margie Wiley

Excellent staff

Kyle Airrington

Under trained and unorganized. Dentist broke off a tooth during extraction and couldn’t pull it. Then refers to another office and they couldn’t even see me. Wasted time money and missed work for this.

John LaRoe

So far, all I've done is a checkup (following which a very expensive "deep cleaning," rather than the routine cleaning would have expected to be part of a routine checkup), the deep cleaning (for which I paid at the time and following which I was told I'd need to come back for an included followup visit) and the follow up visit & cleaning. Following each visit, I asked if I owed anything before leaving and each time I was told I did not. A few weeks after the deep cleaning, I got a bill for services not covered by my insurance. Called & spoke to the billing people, who referred me to my insurer. Turns out Aspen used a different "service code" when they checked w/my insurer than they did when they billed the insurer & me. Nothing to be done. I paid. A few weeks after the followup, again I get a bill this time for services for which Aspen charged me more than the insurer covers. Quite the shock since I thought the followup was covered by the 4-figure out-of-pocket cost for the initial "deep cleaning." I tried calling again, but was disconnected and after calling back and listening to the "wait time is estimated to be less than 5 minutes" message for a little less than half an hour was rolled over to their answering service was told to call back during office hours, which was when I called ... but apparently they close earlier than their posted office hours. The people who work there are nice; but all in all, this was not a good customer experience. You cannot budget nor can you compare healthcare costs across providers without transparency. I don't generally post negative reviews. This is maybe my second? Third? Out of over 400. But you need to know that you will not know what the dental care you receive here will cost you for at least a month or two until after you've received it, and you cannot rely upon what you are told at the time you receive the service. Sorry, but that's my experience. Your experience may be different. I hope it is.

Amy Paraiso

I wish the people who works this place will learn how to use personal hygiene..sorry !!!