Denver Human Services

Category: City government office in Denver, Colorado

Address: 1200 N Federal Blvd, Denver, CO 80204, USA

Phone: +17209444347

Opening hours

Sunday: Closed

Monday: 8AM–4PM

Tuesday: 8AM–4PM

Wednesday: 8AM–4PM

Thursday: 8AM–4PM

Friday: 8AM–4PM

Saturday: Closed

Reviews

Estavia Jones

Oct 4, 2022

It’s disgusting how they treat / talk to people here. On top of that.. the person conducting interviews during my visit was very rude and annoyed with the fact that I had questions. Every question I asked was answered with “I don’t know..”. Unpleasant, uncomfortable experience and a Waste of time.

DeAnn Gillet

Aug 27, 2022

This place is horrible and not only have they taken all things away from me to help me but they generally discriminate and participate in organized crime this place I have submitted and let them know actively that I am a person of cyber identity theft and somehow they have allowed for my cash benefits to be completely stopped due to someone fraudulently going in and changing my account as well as in giving me sanctions that I am unaware of actively doing things that are illegal this they have not come to help me or anything to resolve the situation no matter how many attempts I've tried to call and talk to someone I'm always directed to a customer service agent who has my account in front of them and actively says that they cannot access my account I've tried and tried to figure out means what's going on with my situation but I never get a call back from a manager I never get a call back from a supervisor I never get a call back from anyone to help me with my situation which leads me cashless homeless advice list helpless

Kizzy Simmons

Aug 24, 2022

I had called this morning to request a food stamp card for my son because I misplaced mine the text that answered the phone her name is Deanna .S she went over and above her job duty she was very helpful and concern and make sure if I needed anything else from Denver human services and I want to say I appreciate her for helping me not only for the request I asked for but other forms as well due to her asking me if there's anything else I can so I would like to give Miss Deanna five stars thank you very much from Kizzy Simmons

Snirks

Jul 20, 2022

Now open daily. Wednesday's as well. Moved to 2929 W 10th. Also visit 3815 Steele St and Peoria office next to the DMV

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Questions & Answers

Do they see people today

Bernadette Padilla | Oct 18, 2018
Jesse Martinez | Oct 18, 2019

No not on Wednesday only if you have an appointment

Why my is not food and your so say will on be on my on be cardand that.

Stephanie Medinac | Oct 18, 2019
Remi Steele | Oct 18, 2019

That had to take some careful thinking and work to make that sound legit. Oh my..

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Can you see speak to a caseworker on thursdays

Maria Martinez | Oct 18, 2019
Tim Stein | Oct 18, 2019

Yes.

What type of benefits are offered here?

Michael Solano | Oct 18, 2019
Tim Stein | Oct 18, 2019

The DHS Google Page has tons of benefits. You can see their address, phone number, hours and figure out how to stop into their office.

Can I apply for food assistance online

Robert Hendrickson | Oct 18, 2018
Gabrielle Maryland | Oct 17, 2020

Yes, search "Peak Colorado" in a web browser. Here is the website: https://coloradopeak.secure.force.com/?fs=y

Can you help me with pet adoption? I have a small dog that needs to be adopted.

juanita montoya | Oct 17, 2021
HannaH HaighT | Oct 17, 2021

I'm looking to adopt a small dog. Just saying

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Anyone else experiencing problems with getting benefits after 1st of the year

Jessica Lovato | Oct 17, 2020
Eric Means | Oct 17, 2020

Yes. They are freindly but the bureaucracy is messed up.

What time do you open

Barbara Cooper | Oct 18, 2018
Gabrielle Maryland | Oct 17, 2020

8:00am

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what bank does social services go through now????

Leticia Lopez | Oct 18, 2018
Industrial Love | Oct 18, 2018

U can use Chase ATMs for free. Or King Soopers is free to get cash back from EBT Card..

When are they going to open the building up again to the public? Everything else is open now to the public since COVID is now.

Cindy Lawrence | Sep 17, 2022
Denise DeLuzio Vigil | Sep 17, 2022

The building across the parking lot of the old bldg is open to public. The old building is now a Federal Secured entrance building. So the DHS new building sits on 11th St (look for white banner)

Is DHS open for walk-ins and in-person appointments?

Cindy Morris | Jul 19, 2022
Jeffery Hildreth | Aug 18, 2022

Yes, depending on the reason.

Wife left me and our 5 kids for a nother man five days ago. What should I do first???

John Doe | Jun 19, 2022
Jeff Osborn | Jul 19, 2022

Consult with an attorney.

Is this place open on Christmas Eve?

Missy AH | Jan 20, 2022
Nichelle Anderson | Jan 20, 2022

Because Christmas is on Saturday this year, Christmas Eve is a holiday and the building is closed.

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Are they doing walk INS for replacement ebt cards

Ambe RLZ | Nov 21, 2021
Bernadette Vasquez | Nov 21, 2021

No you'll need to make an appointment for pick up

how d i get another ebt card

Ronnie Hernandez | Oct 17, 2021
Bernadette Vasquez | Oct 17, 2021

You'll have to call and set up an appointment. They will give you the option to receive it in the mail or to pick up

Are DHS workers meeting people in person ?

D vb | Oct 17, 2021
Nicole Schwartz | Oct 17, 2021

No. The only in-person service is EBT card pickup, for which you must have an appointment. There is a document drop off located at 1200 Federal, however, the majority of staff is still working virtually.

Can I go in to get a replacement quest card

Marie Duran | Oct 17, 2021
Nicol Colon | Oct 17, 2021

Yes, there are people available to help

can u go in for a new card as of Aug1,2021

Ricardo Santana | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Hi Ricardo, if you need a new or replacement EBT card, please apply for one online at EBTEdge.com. Once your application is processed, we will deliver the card to you via priority mail. If you have immediate needs or are unable to receive a card by mail, you may make an appointment to pick up your EBT card in person at our Richard T. Castro Human Services Center (1200 Federal Blvd.). Call 720-944-4DHS (4347) for info or to make an appointment.

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How do I request CPS records from Denver County

William Beltz | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Hi William, give us a call at 720-944-4DHS (4347).

I need a replacement ebt card. The number dont give any options for it. anybody have a number for denver human services I can get ahold of a live person please or can I just show up to the building

Destiny Mariee | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Hi Destiny, if your EBT card is lost, stolen, or damaged, call EBT Customer Service at 1-888-328-2656 (1-800-659-2656 — TTY) to report it and order a new card. This is an automated number that will request your 16-digit card number; if you do not have the card number, hold on the line for additional options.

Do they do covid testing? I have called and the lady didn't know......

T Rex | Oct 17, 2021
Denver Human Services | Oct 17, 2021

COVID-19 testing is not offered at the Denver Human Services office at 1200 Federal Blvd. It is offered at the East office (3815 Steele St.) and at Paco Sanchez Park, Green Valley Ranch Pool, and at Ruby Hill Park. Visit www.Denvergov.org/covid19 for more information.

Can you go in an apply for food stamps today or do I need a appt due to covid

Bell Bell | Oct 17, 2021
Nicole Schwartz | Oct 17, 2021

Hi Bell Bell, due to Covid, DHS office buildings are closed. Please use this link from more information about applying for assistance: https://www.denvergov.org/Government/Departments/Denver-Human-Services

Do you know if there is a drop off box or do we call to get our paper work picked up thank you

Verina Lucero | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Hi Verina, there are secure drop boxes located outside each of our offices - 1200 Federal Blvd., 3815 Steele St., and 4685 Peoria St.

What is the fax number so that I can fax my moms ID. Pls thanks

bra bra xxxtentacion | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Hi there, is this for food assistance? Try 720-944-3094.

Can i still walk in to get a new EBT card today?

Naida Ramirez | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Emergency EBT card pickup is by appointment only. Call 720-944-4DHS (4347) to make an appointment.

How do you contact the department by phone

Selena Sanchez | Oct 17, 2021
Denver Human Services | Oct 17, 2021

Hi Selena, our call center number is 720-944-4DHS (4347).

IS OFFICE OPEN?I have an appointment tomorrow morning with employment first 9:00am AT CASTRO, office 1200 N.FEDERAL BLVDi

robert corona | Oct 17, 2020
Denver Human Services | Oct 17, 2020

Hi Robert, we apologize for the error in your appointment letter. Your case manager should be calling you for your appointment - please do not come to our office. You can call 720-944-1449 with any questions.

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what is the fax number?

Govinda Gautam | Oct 17, 2020
Denver Human Services | Oct 17, 2020

Hi Govinda, there are a few different fax numbers for different programs. Please call 720-944-4DHS (4347) for help.

Is the 1200 Federal building open to pick up your EBT card?

Felix Skelton | Oct 17, 2020
Denver Human Services | Oct 17, 2020

Hi Felix, by appointment only and only if you're not able to receive a new EBT card by priority mail. Call 720-944-4DHS (4347) on Monday for more information.

Are you open to drop off med 9 forms or who do you mail too

Robert Cordova | Oct 17, 2020
Lis 0519 | Oct 17, 2020

There r drop boxes at both entrances or u can mail directly to 1200 federal Blvd Denver 80204

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Are they taking anyone today

Lil Liyah | Oct 17, 2020
Mr Smith | Oct 17, 2020

No

Are they open to the public

Pamela Giordano | Oct 17, 2020
Denver Human Services | Oct 17, 2020

Hi Pamela, our offices remain closed to the public. Please call 720-944-4DHS (4347) for assistance.

I applied online and my fiance actually got a phone call but got disconnected , lady was on speaker phone and I clearly heard her say in regards to our app. I tried called for days. I went to ER & receivd Medicad # have spoken to ur office.no phone?

Tanya Princess Purple Passion Taylor | Oct 17, 2020
Denver Human Services | Oct 17, 2020

Hi Tanya, please call our offices at 720-944-4DHS (4347) and a member of our team will assist you. We are unable to answer questions related to individual cases through social media or Google Reviews.

Are they open today and will they see me today

Bilqis Shabazz | Oct 17, 2020
Krishna Brooks | Oct 17, 2020

Nope. Closed to the public. Call!!

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Can you pick up a Quest Card today?

Christine Shells | Oct 17, 2020
Chris Coronado | Oct 17, 2020

No, unfortunately not. They'll be mailing them.

Are they closed cause of the virus

Mandy Brown | Oct 17, 2020
Kenyo Bledsoe | Oct 17, 2020

Nope

is denver human services closed also due to virus

RaeRae Ojohn | Oct 17, 2020
Niels van Hecke | Oct 17, 2020

Most services can be done over the phone or online. The in-person child support lobby is closed, but everything else appears to be open. Their Facebook and Twitter feeds have up to date information.

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Is the human services in pecos open today?

Belen Rea | Oct 17, 2020
Kenyo Bledsoe | Oct 17, 2020

Yes

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Is human services open today on 12th Federal

Ray Baca | Oct 17, 2020
J RUBEN Espinoza | Oct 17, 2020

Not on Saturday only weekdays

Is there any other office for helping Medicaid?

M KARIM MOMIN | Oct 17, 2020
Mr Smith | Oct 17, 2020

Yes the East office and montbello office

Does this location service the zio code 80218

Bobby Jenkins | Oct 18, 2019
Denver Human Services | Oct 18, 2019

Hi Bobby, yes it does. You can visit any of our locations as a Denver resident.

Can i just go in and be seen about my dad lising his long term medicaid

Joanne Kendall | Oct 18, 2019
Gabrielle Maryland | Oct 17, 2020

You can go in without an appointment.

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I have a family member who was found to have obtained aid fraudulently. (In Denver) Where do I go to obtain a copy of that ruling in Denver. I believe it was food stamps.

John F | Oct 18, 2019
Gabrielle Maryland | Oct 17, 2020

Find out what court made the ruling and go in person or call them. There may be a fee for paperwork requested.

Can i fill out paper work on here to keep my medicad, my food stamps going

Shannon Childers | Oct 18, 2019
Denver Human Services | Oct 18, 2019

Hi Shannon, not on Google, but you can on Colorado PEAK at www.colorado.gov/PEAK.

How do you file a grievance or complaint against a case worker

Bella Cruz | Oct 18, 2019
Krishna Brooks | Oct 18, 2019

Request to speak to their supervisor.

ive been trying to call for 2 days straight- i get to being caller #15 or so, and the call goes silent or it disconnects. what is going on? why is there not some direct # we can call or email? this is insane

Emma Kilcullen | Oct 18, 2019
Denver Human Services | Oct 18, 2019

Hi Emma, if you're on Facebook, please send us a private message with your phone number or email address. We'll forward it on to our customer care team and look into the phone issue. For security reasons, we request you don't share your contact information through a Google Question.

How can i check my appointments

Jasmine Serna | Oct 18, 2019
Gabrielle Maryland | Oct 17, 2020

Call the main phone number to speak with a caseworker.

What’s the fax number for the 1200 Federal Blvd location?

Taylor Johnson | Oct 18, 2019
Tyleisa Jackson | Oct 18, 2019

What department are you looking for?

Do they help with shut of for excel

jacquelyn mosman | Oct 18, 2019
Krishna Brooks | Oct 18, 2019

No. You would need to call 211 for centers with available funds.

Is there another dhs number to call for more of a professional response? The main line hangs up the call while waiting for someone to answer.

Christopher Scramuzzo | Oct 18, 2019
Derick “TraffixJam” Thoene | Oct 17, 2020

The system has been experiencing difficulties. Probably Inundated with calls for the lengthy holiday.

Can i walk in and get a Gov. Free phone. Do they even have them phones available

christy kaiser | Oct 18, 2019
Rhiannon Carrillo | Oct 18, 2019

They also have them sometimes on Holden just across from the Rude rec center.

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Why domt they answer the phone I’ve been calling for weeks know and they still have me waiting on someone for 5 mins and then hang up. What do I do?????

Erik Francis | Oct 18, 2019
Jesse Martinez | Oct 18, 2019

The best thing to do is go down there. I would go early in the A.M except on Wednesdays they are by appt. Only if you go early like at 8:00 am they will see you early.

Are they going to be open today ?

Andrew Chavarria | Oct 18, 2019
Eric Means | Oct 18, 2019

Regular schedule. Only schools are delayed today

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Hi how do I get my case number so I can recertify for my food stamp ben efits on line?

Jose Trujillo | Oct 18, 2019
Jesse Martinez | Oct 18, 2019

You can call the number on your card or go down to the office and obtain it also the phone thing might take awhile but if you go as soon as they open today you should be in and out of there.

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I didn’t get my food stamps is there a number I can call?

Destiny Mariee | Oct 18, 2019
Tina Jenkins | Oct 18, 2019

Call the main number on Monday.

Can I text them

Ally Land | Oct 18, 2019
Denver Human Services | Oct 18, 2019

Hi Ally, not at this time. You can call 720-944-4DHS.

Can i go in and reapply for medical benefits on Friday and get seen the same day?

Marissa Martinez | Oct 18, 2019
Tim Stein | Oct 18, 2019

Yes, annual open enrollment goes until 1/15.

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I lost a job in November, no unemployment, unable to pay January rent. My landlord faxed a TRUA application for me yesterday? Should I still apply at Denver Human Services for adult pension? I am 66.

Marsha Kroonenberg | Oct 18, 2019
Denver Human Services | Oct 18, 2019

Hi Marsha, please do come to our office. Our eligibility technicians can work with you to see if there are other programs available to assist you.

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I have to see dentist for my son today, is it okay for today? Do i have to go somewhere or in denver health for dental care ?

Sashi Rawal | Oct 18, 2019
Tim Stein | Oct 18, 2019

This is Denver Human Services..... Not Denver Health or a dental facility. If you have questions about benefits you probably would want to talk to a case worker.

What days are they open now during tbe holidays

Lori “Babyblue” Romero | Oct 18, 2019
Ali | Oct 18, 2019

DHS was closed for Christmas. They are open today but do not see clients on Wednesdays. Also will be closed for new years day.

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Will the computers be open today

joe lorenzini | Oct 18, 2019
Elisabeth | Oct 18, 2019

Yes

Forgive me for being impatient but I am hungry and diabetic so please tell me how long we have to wait for the benefits to kick in?

India Scism | Oct 18, 2019
Jesse Griffin | Oct 18, 2019

You will need to contact your caseworker directly for updates. You can reach DHS at 720-944-4DHS.

Can you see a a caseworker on Wednesdays

Maria Martinez | Oct 18, 2019
Marisa Molina | Oct 18, 2019

No. Wednesday's we do not see clients. You can drop off an application though if needed.

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I moved from Denver to Wheat Ridge. Can I still go to the Social Security office at 1200 Federal Blvd?

Charles Mascari | Oct 18, 2019
Rhiannon Carrillo | Oct 18, 2019

Social Security is not located in that building. 1200 Federal Blvd is Denver Human Services only. You can get Food, Medical, TANF and Adult Financial there. Also there is child welfare, child support and workforce services there. However, if you utilize the services offered here and have moved to Wheat Ridge you must now go to the office in Jefferson County.

Do they have Wi-Fi in the office?

Darren Ward | Oct 18, 2019
Rhiannon Carrillo | Oct 18, 2019

There is a guest Wi-Fi, it can be spotty sometimes.

I need to get a new card. Is it open today or not?

Ronny Racks | Oct 18, 2019
Tim Stein | Oct 18, 2019

Yes.

Why does the time say locations close at 4:30 but they close at 4? I dont care what time the lobby closes...

Felicia Burch | Oct 18, 2019
Tim Stein | Oct 18, 2019

Becsuse the doors are open until then. They dont make appointments that latw though.

Hi I really need help I have been homeless since the beginning of the year I have a one year old and a six year old I work and everything I have been trying to get help everywhere can you please help I'm like at the end ready to give up please help

Crystal Jackson | Oct 18, 2018
Jesse MARTINEz | Oct 18, 2018

Go to human services on 12th and federal and apply for food stamps once you are approved for that ask them about motel vouchers they will send you to the aristocrat family motel for possibly 14 days check into that if that dont work call me maybe I can put you up for a couple of days

On the Colorado Peak website it says my daughter has Health First Colorado insurance and that I need verification. Who do I call without getting the run around? Do I call the Ongoing Castro building or Health First Colorado?

Angelica Castaneda | Oct 18, 2018
maurice thomas | Oct 18, 2018

Castro. 720 944 3666. Health First is Medicaid.

Will i be seen if i am running late ?

Allen Arellano | Oct 18, 2018
maurice thomas | Oct 18, 2018

No

I was approved for cash and food the tech said after 630 and it almost 900 why isnt it on ??

Christina Falcone | Oct 18, 2018
Tim Stein | Oct 18, 2018

Ypu should call customer service this morning.

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Where do i drop or give my copy of my income to? Just moved here... Wondering if there is a drop box or i need to actually give to someone.

Hope D | Oct 18, 2018
Denver Human Services | Oct 18, 2019

Hello Ms. Chavez! If this is for benefits assistance eligibility verification, you can apply online at https://coloradopeak.secure.force.com/ and upload your information. You will need to have or create an account. You can also visit us in person at one of our three locations: Richard T. Castro Human Services Center at 1200 Federal Blvd. Denver, Co 80204 DHS East Office at 2815 Steele Street Denver, Co 80205 Arie P. Taylor Office at 4685 Peoria St. Denver, CO 80239 If this is for Child Support Services or other programs, then the best advice would be to visit our Castro Office in person. For additional information, please visit us online at www.denvergov.org/humanservices or contact us at 720-944-4DHS (4347).

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if i come to the offices can i recieve a replacement card the same day

Susan Phelps | Oct 18, 2018
Lindzee Schwartz | Oct 18, 2018

Yes

If I called in the am on Friday, left a call back number, no one called by 5 pm. Do I have to start all over on Monday morning?

Connie Harris | Oct 18, 2018
Tim Stein | Oct 18, 2018

If you called customer service than probably not. If you called any number or extension you had that wasnt customer service. Then, probably yes.

What is their fax number?

Edita Jakovljevic | Oct 18, 2018
Tim Stein | Oct 18, 2018

You can not fax in verification and blindly expect that you are "submitting" it. You can request information via fax but you can not submit that way or apply that way.

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what is Colorado works?

Ellen Barrett | Oct 18, 2018
Tim Stein | Oct 18, 2018

Colorado Works/Temporary Assistance for Needy Families (TANF) is a federal program that provides cash assistance to needy families with dependent children. An application for Colorado Works will also be considered for food assistance, Medicaid, and child support services.

Is there a fax number

Pamela Bland | Oct 18, 2018
Edita Jakovljevic | Oct 18, 2018

Just give us the fax #. Multiple people have asked for it.

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what do I do if I lost my food stamp card

Anita Maynes | Oct 18, 2018
Jesse Martinez | Oct 18, 2018

Take your id to the bottom floor tell them you lost it and make sure.you cancel it right away, but go to the first floor and take your id just tell them you lost it and they will replace it the same day unless you have them mail it but that takes 7 days

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is my claim accepted so to receive money

brad hurt | Oct 18, 2018
Tim Stein | Oct 18, 2018

This is not a customer service line. You shoulf probably call customer service if you need specific case information.

If I do a phone Interview for colorado works do I see benefits same day or next?

Krista Guerra | Oct 18, 2018
Tim Stein | Oct 18, 2018

If you are eligibile and you have a card.

If I go today can I get food assistance today

Eric Gillispie | Oct 18, 2018
Tim Stein | Oct 18, 2018

If you apply during normal business hours and qualify, it is possible.

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What is the address I send my child support payment to?

Jessie Lundy | Oct 18, 2018
Denver Human Services | Oct 18, 2018

Hi Jessie, if you're sending the payment by check or money order, you can mail it to the Family Support Registry: Family Support Registry PO Box 2171 Denver, CO 80201-2171 Be sure to include your FSR number and name with the payment. If you have any additional questions, you can also call our customer support number at 720-944-4DHS (4347).

my two grand daughter moved here with me. They have babirs can they recive cash benefits with food stamps

Kim Kincannon | Oct 18, 2018
Tim Stein | Oct 18, 2018

If they want to apply they can determine if they are eligible. So the short answer is yes, but only if they qualify.

what do i need to do in order to receive them today...

Megan Simmons | Oct 18, 2018
Jesse MARTINEz | Oct 18, 2018

For food stamps you need an ID and proof of address or if your homeless they will expedite them either way.

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i need to why i have not received my benefits on my food stamp card.

Megan Simmons | Oct 18, 2018
Denver Human Services | Oct 17, 2021

Hi Megan, please call our office at 720-944-4DHS (4347) to speak with a customer service representative about the status of your EBT card. There are multiple reasons you may not be receiving your benefits; our staff can help sort things out for you.

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What is fax number

Bragina Diggs | Oct 18, 2018
Tim Stein | Oct 18, 2018

I would call if you need to send it to someone specific.

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When does the culinary classes start

darleise paden | Oct 18, 2018
Denver Human Services | Oct 18, 2018

Hi Darleise, are you referring to the Cooking Matters cooking classes? If so, those dates have not been scheduled yet.

Is the Castro Building open today President's Day?

Theresa Schiavone | Oct 18, 2018
Industrial Love | Oct 18, 2018

No. Closed all Holidays

What days can you come in too apply for food stamps?

Oliverto Martinez | Oct 18, 2018
Sam Williford | Oct 18, 2018

Monday, Tuesday, thursday and friday

Can I make an appointment or do I have to come in

John Halsey | Oct 18, 2017
Colorado Legal Project | Oct 18, 2017

Best to come in , you'll never get them on the phone tried for three years

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I was offered a position in Denver that I would love to accept. I'm from Chicago, so the change is welcoming. After some research I've discovered that the prices for apartments are extremely high. Is there any reasonable/ affordable housing there?

Kim Hardaway | Oct 18, 2017
Michele Cruz | Oct 18, 2017

Affordable housing n denver?!?! ...its outrageous here!! .... Karl Peterson is wrong .....do research......join fb pages of neighborhoods .....they post often......i was born and raised here along with my sisier and my brother.....my brother moved to AZ ....and my sister is. House hunting there also ......what you can buy there is a beautiful large home ....here gor same price you will be living in seedy areas .......it used to be 575. Rent for a 4 bedroom large home ....now thar same home rents at 2120.00 ......its a nightmare here ......sorry but its the awful truth ......

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