Universal Carpet, Inc.

Category: Flooring contractor

Address: 840 Schneider Dr, South Elgin, IL 60177, USA

Phone: +18476974566

Opening hours

Sunday: Closed

Monday: 9AM–5PM

Tuesday: 9AM–5PM

Wednesday: 9AM–5PM

Thursday: 9AM–5PM

Friday: 9AM–5PM

Saturday: 10AM–2PM

Reviews

Jeananne Masi

Sep 24, 2022

My salesman I worked with is Larry, he is honest when I ask for his opinion and understand I would like to have a great looking floor and I’m on a budget. Thank you for your assistance Larry.

Aazram Ahmed

Aug 14, 2022

Excellent, professional, honest and reasonable. After seeing google reviews and checking out Home Depot and Lowe's, we thought we would check out Universal's selection. While the selection was not as expansive as I might have thought for a store that specializes just in carpeting, the quality they carry is impressive. We wanted only nylon carpeting, which was limited at the big box stores. Cary was so nice, honest and easy to work with. He was very patient and forthcoming with all our questions. The carpet was in within three weeks of our order as promised and the installers were so good and respectful of our property. I'm so glad I went with Universal and not Home Depot or Lowe's. I love my new carpeting. I recommend going for the premium padding for the extra cost. So nice under my arthritic feet!

David Ellis

Mar 12, 2022

Nice show room. Fair selection. Knowledgeable staff. Helpful friendly attitude. Caught them an hour b/4 closing time.

Jennifer Melugin

Feb 14, 2022

We had carpet replaced in two bedrooms in our townhouse and we give Universal Carpet our highest recommendation. Our family had shopped the big box stores first thinking they were going to be the only thing we could afford, but we were pleasantly surprised that Universal Carpet was able to offer a better product for about the same price. My questions were all answered, unlike at the big box stores, because Universal Carpet knows their business well and their customer service from beginning to end was magnificent. Installation was professional and timely. We are very pleased with our experience from start to finish.

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Questions & Answers

Why doesn't anyone ever answer the phone here?

Carlos Gonzalez | Dec 21, 2021
Universal Carpet, Inc. | Dec 21, 2021

We do our best to answer the phones. we are short staffed & Office manager is out on Covid leave. Did you leave a message? please feel free to leave one and someone will get back to you right away.

Are you folks rated by the Better Business Bureau ?

Patrick Horgan | Oct 18, 2018
Henry Warfel | Oct 18, 2018

They have an A+ rating for the BBB.

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