Loyola Medicine River Forest

Joyce Tankersley

I only could have been done with one visit .

Rell R

It’s always something at this location. From staff having attitudes and being very bias towards a person who lifestyle they might not agree with so they give their personal opinion and not for the best of the patient to them turning away a patient at the door who is in need of a medical attention. I see why I don’t come here nomore

ricky Pena

Service is quick but they will not do anything to help figure out what's wrong with you. They will charge you a huge bill for doing literally almost nothing. I left feeling like I didn't saw or talk to a doctor and got helped. No blood work or anything and no such thing as a doctors note. The doctor seem to be in a rush. Never ever again...

Nena

Today is February 10, 2022. I yesterday brought my daughter in because she had pink eye The nurses and doctors that attended her was great treated us with kindness and respect. The African American that was at the front desk yesterday was very rude with no patience since we got there. Nurse said I have to download the app mylayola this is the way I'm going to find out if my daughter is a negative for covid or not and find out if she had strep throat I said OK. Of course I tried signing in today and had issues with it. I would sign in press a tab and it was a error so I figured I come to the clinic where I took her last night. I spoke with the same African American receptionist and explained I cannot get into the app and I needed to know the results. 1st she was very upset because she said I need to go through the app. She asked me for my daughter's information I gave it to her. She had a very snotty attitude very disrespectful. She tells me I went into the the app in her computer that I saw the results.. I told her if I saw the results I wouldn't be here asking you for the results. She was very frustrated that she had to get up from her chair and get printed papers. The receptionist told me I'm supposed to call in before I go and before I go to let them know I'm picking up paperwork. I said I didn't know I had to do that no one told me. I asked her for the 1 800 number so I can fix the problem for the app. She did not want to give me the phone number or any information. Her coworker said check her email to see if its correct she refused to check. Hoping next time I go there is better customer service. Working at the front desk she needs to have customer service skills, she does not. Everyone else there is respectful, they have patience, they were kind and explained everything without getting upset. I didn't appreciate her attitude. Everyone else thank you for your great service.