The Cheesecake Factory

Sacha

Got long Island iced tea, steak and salmon all from the skinnylicious menu. The food was ok and standard quality, and the iced tea exceeded our expectation. Great brown bread as well - soft and sweet. However, the utensils were visibly dirty… and that cancels out all the good parts.

E Moricz

Service is alright, but the food quality needs to be better here. The wait was very miniscule compared to other Cheesecake Factories, which is a plus. When we were seated, our table was still dirty and greasy from the table that must've sat last there. The server was nice and was very attentive. However, when we got our food, it was quite disappointing. The first red flag was that my partners burger was raw. This was replaced, but came back out as rare instead of medium like requested. Secondly, the chicken was cold inside my fried chicken sandwich, which is concerning. The waiter was very nice, however for a restaurant experience, I would go anywhere else and get a better meal than I did today. Not worth the price IMO.

Review Right

Don’t waste your money.. The cheesecake factory is not a low budget restaurant, however lately they’ve been serving low budget food!! $74 is not a little cost for Horrible service and dinner! I had to send my food back three times, finally they comped the wings after I complained…however the whole meal should’ve been compensated for. OR A fresh plate could have been given to us …. The steak and the wings were sent back to the kitchen, everything was completely salted to the point where the salt burnt your lips. The mac & cheese balls were burnt & the sangria tasted like the fruit went bad. The only positive about this visit was that we were able to get good tasting cheesecake. Which is not on this bill because the server after we express our frustrations to him/her didn’t offer us anything else as far as desserts or anything, he/she was completely checked out we didn’t get any silverware initially and ended up trying to use a butter knife to cut the steak. The server kept pulling down his/ her face mask to speak … very unprofessional. The server went to get a manager but no one came back.. we left a small tip as a general courtesy, however as long-standing customers we expected more from the Cheesecake Factory.

Nehal Ahmed

On Sundays, this CCF is good for Bergen county residents, since we get to shop in the mall afterwards. This restaurant has been able to maintain the standard CCF experience that you get in other locations. Our food took the usual long CCF wait time to come out. Food taste was the usually how it is in CCF. I tried Shrimp and chicken Gumbo for the first time. I liked the dish, but the rice seemed cold and dry, a better quality rice would have made it much better. Our service was okay. Probably we will visit this CCF again if we come to Willowbrook Mall on Sunday morning.