Courtyard by Marriott Wayne Fairfield

Karen Romeo

Let me start with the room was great. The check in was a disaster. I arrived 3 am , my plane was delayed by 4 hours. I had two reservations back to back. I had called ahead of time to ask if I could stay in sane room for my total of 4 day stay. The gentleman I talked to said no problem just tell them when you check in. Well that was a disaster. The girl had no idea how to this. She called someone from the back to help her. They asked for my credit card for payment. I told them to use the one on file. They said I needed to swipe the card. Ok no problem. But then they said I needed to pay for a deposit. Ok. No problem. I used a different credit card for this. Some how the charge was for a room stay and not a deposit. So I paid once for one night and then I paid for 4 nights . In my book that's 5 nights. I only stayed 4 nights. I've been fighting with the hotel for over a month now to refund my charge for one night. They can't seem to find this charge but funny how corporate can see it. They refuse to refund my money. So my advice is watch your bank statements cause they rip people off then say they can't find your charge. I've tried many time to call and speak to the manager Valerie but she always seems to be in a meeting. Hmm? Buyer beware.

Chris “BostonGreekGeek” Vaxevanis

It looks like your typical Marriot, clean rooms, large entrance hall, bar, lounge ample parking. My issue is that this place has no electric vehicle chargers which I feel is a must for any new construction. This hotel was built in 2018 and they put no electric vehicle chargers? How is the world meant to transition to electric vehicles, when new hotels don't care enough to include doors with that included? Also for a new construction I was surprised at how paper thin the walls were at I could hear other rooms every night. Not the same ones so you could day I just had lots neighbors. Different people at different times. Finally I have pictures of how the outlets next to the night stands just come straight up.. They aren't fixed in the stands or anything. That is poor workman ship. Overall it is clean and looks good, so if those details don't bother you, your stay will be great. However I can't give a higher rating to a place that isn't trying better.

Rachel Moore

The evening bar tender was great and the bed was comfortable but everything else was bad. No one told us about breakfast so we had to pay for it from the cafe. When we ordered from the cafe our food never came out because they forgot to put the order in. Another friendly guest brought us food form the continental breakfast. What the heck? The front desk didn’t explain anything and there was never a person there. They also gave me wrong info when I booked the room. We didn’t stay the second night because I was having labor pains and no one offered us a refund. This was understandable but with everything else just rubbed me the wrong way.

Sydney Herjo

Bartender was fantastic and that’s all I will say. Front desk was super unhelpful and beyond rude. Went there for a wedding so we had rehearsal dinner until late. When I returned to my room after I had no working TV, AC not working and the bathroom was dirty. I went to speak to someone at the desk. Sam said he would potentially put me in a new room but could not guarantee it would be in my wedding parties block or for the amount I purchased my nights at. Next morning I requested new sheets and towels and for someone to come look at at my tv and I had 3 separate employees that were at the desk to confirm. I even stripped the bed and put it on the floor and there was stains (I took pictures) my representation has the pictures I took with time stamps. I did not stay in the room that night and when i returned to collect my belongings at 730 Sunday morning when I asked 8 in the morning Friday to nothing in my room being touched. From there sam became rude at check out and I asked to speak to management and he said to call at 3 pm when the manager got there. Maget was unhelpful and didn’t seem to concerned to help and I had to travel so I had my representation called on my behalf because I had a flight to make and he was rude lied and laughed when concerns were discussed. Would not recommend this place because management is terrible and doesn’t know what to do or to handle there job and just try to bounce it off on the “manager” that will be in duty the following day. I just don’t know how these people have management jobs so my representation is handling the rest of the process for me.