Twigs Flower Company

Lauri Moncur

My son in Virginia had a small bouquet sent for my birthday. Initially I thought it was so nice to have a photo of the bouquet sent by the driver to let me know it was on the doorstep. The problem was the flowers were NOT fresh. There was brown along the edges of some of the yellow roses, dead leaves and several dead buds. There were also too many stems squished into a very small vase which will cause flowers to die prematurely. I called to talk to someone about it and was told the driver would return to pick up the bouquet and a partial refund would be given. I asked why a partial refund and was told the driver had to be paid. I then asked if a fresh bouquet could be sent and told the gentleman that a partial refund was not acceptable. A business which sent old flowers should eat the cost of the driver or replace the flowers. He left me on the line to speak with the owner and came back to say the driver would be back to pick up the flowers and my son would get a full refund. The driver indeed returned to collect the small bouquet and after 5 days the charge was dropped. I would have much preferred him switching out a fresh bouquet with no refund but that was not an option offered me. Some of the worst customer service I’ve ever experienced. Who goes and picks up flowers sent for someone’s birthday without offering to replace them with a fresh bouquet? Not to mention have the common courtesy to apologize. Very disappointing.

Mary Messer

We were so happy with the beautiful flower arrangement!! It was delivered on time and the customer service was very helpful, polite and reassuring!👍👍

Janis Van Hala

This flower shop did a fantastic job arranging and delivering flowers to my daughter in Salt Lake City. I will definitely use them again. I even received a photo of the arrangement as it was being delivered. The flowers were beautiful! Thank you.

Adrianna Harris

Since I live in AZ and my cousin stays in UT, i decided to send him flowers from a local shop to him. Twigs offered same day delivery and their flower selection was amazing! So happy i came across their website