Safelite AutoGlass

Eric Chaudhary

Terrible customer service. Cancelled my appointment twice after giving me a 5-hour window for a technician to come out. First instance lied about having the windshield in, second instance they broke the replacement windshield before coming out-notified me by text 10 minutes before closing that they re-schedules my appointment a week later. Cancelled appointment and will never use this shop or Safelite in the future.

Kirby Adams

The incompetence of these people is staggering. The last two times I've used them, the communication has been poor and the people at the desk seemed confused and uninformed about everything. Now, last week I had a mobile windshield replacement scheduled. They never showed up and never called. Rescheduled it for today and now after confirming the appointment last night, they call and say they don't have the parts and need to reschedule again. Nope. Going to have to call the insurance company and demand they send me to a glass shop that is competent and respects its customers' time.

seahtm1

Great service, I was able to leave in time to make it to work and make a dinner stop on the way. Very respectful crew. I felt very comfortable while waiting for my car. I got new wiper blades and my windshield looks like nothing ever happened.

Cindy Belt

They sucked!! I took my car down the night b4 its 8 a.m. appt talked to the tech and receptionist and apparently put me down as a no show when they had my car fob and knew it was in front of their door...i went to pick it up that evening and it was untouched!! Talk about furious!! Incompetant people at their finest!! I live a 2hr away and wasted 2 trips down there ..NEVER AGAIN AND WOULD NO RECOMMEND ANYONE TO THIS BUSINESS ON SOUTH PENN LANSING MI....EVER