UPS Customer Center

Category: Shipping and mailing service in Ypsilanti, Michigan

Address: 540 S Mansfield St, Ypsilanti, MI 48197, USA

Phone: +18887425877

Opening hours

Sunday: Closed

Monday: 10AM–12:30PM

Tuesday: 10AM–12:30PM

Wednesday: 10AM–12:30PM

Thursday: 10AM–12:30PM

Friday: 10AM–12:30PM

Saturday: Closed

Reviews

Maryrose Angelo

Sep 22, 2022

Absolutely terrible customer service. Rude, condescending, disrespectful and unprofessional. I have never ever in all of my life dealt with such incompetence. The “manager” came out of the back room laughing AT the woman who asked to speak to him and completely ignored/ disregarded anything she was saying. It was really difficult to watch. The little bald guy at the counter was just as unhelpful, idk if he’s just in a constant state of anger due to his lack in height and hair or if he was just having a bad day. I guess we will never know. But to the little (as in actually small in stature) jerk who works here. Please be nicer. It’s nice to be nice. ;)

Ibrahim Abe

Aug 11, 2022

Nice people

garbage safari

Aug 8, 2022

My mail is left on my porch and stolen all the time

Brit Kurzyniec

Aug 1, 2022

Package attempted delivery at 5 am (what?) so said to get from warehouse. Google said hours were open. Go to warehouse and it’s not open. I find someone who gets me my package (thanks!) but package isn’t marked as delivered through Amazon. So I cannot return the package. I go to ups (closed for a 2 hour lunch, again not noted on official hours), so come back. Sean in front office says it was delivered so he can’t help me. Amazon says contact UPS, UPS says not my problem. Sean us rude, dismissive, and raised his voice at me twice and I had to tell him to not speak to me like that. I go to find the nice guy in the office who got my package before. Sean intercepts so I’m not able to get adequate help. Such continued inappropriate business practices and customer treatment at this facility.

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Questions & Answers

Is there an after hours drop box for smaller packages?

Jonathan Cotton | Oct 17, 2018
Donald Moorer | Oct 17, 2018

The customer counter closes at 600 p.m. if you have prepaid packages or packages with ups labels already on them then you can park and walk into the bldg thru one of the doors, ( not the overhead doors) and drop them off that way with any ups employee. If you need a cart they are also available.

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Is there a direct phone number to this facility? A package I sent to a friend got lost here, and the robot on the 888 number is zero help.

Patrick Hankamer | Aug 17, 2022
UPS Customer Center | Aug 17, 2022

Hello Patrick - We're sorry to hear this. This location does not have a direct phone number. Since you've already tried calling our main customer service number, please contact us with your information via a Private Message or Direct Message on one of our social channels: Facebook, Instagram or Twitter @UPS.

I have a package to ship using the customers account number from Canada. How do I do that

Donald Butler | Oct 16, 2020
Derek Bernardo | Oct 16, 2020

You have to fill out a International form and chose 3rd party billing and put there account number in there. Also you need paperwork with the value and contents.

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Why is there no way to contact business regarding drivers and trucks. ??? Because right now.. A brand new looking larger delivery truck #157519 , HAS NO BRAKE LIGHTS.

Judy Grodi | Oct 17, 2019
David Doss | Oct 16, 2021

Hi Karen, maybe you shouldn't be tailgating the truck, then the no brake light situation wouldn't be such an issue. Also this is a customer center store, you should be calling a distribution facility... You know... Where the trucks are actually come from.

Hi you didn't answered my question how can take that western union mail?

OKENGE TV | Oct 17, 2018
Steven Gibson | Oct 17, 2018

I don't know call ups and ask them

Hi my name's sarah i have a question about my husband to day moning you send to us a imail that we have 3 mails but,when i verify my mail box i finding only 2 mails,it mean that you send another mail to my old adress,

OKENGE TV | Oct 17, 2018
OKENGE TV | Oct 17, 2018

To day you sent a mail to my old address I can't go there to pick it up because of a private reason, it is a mail of the western union the mail name's philo

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Can I get a box to ship my stuff in at the customer service center in Ypsi

Brian Zabawa | Oct 17, 2018
Hamada | Oct 17, 2018

Yes you can purchase boxes there. Depending what you need to ship, you can ship cheaper at USPS with free box for a flat fee regardless of weight with their priority box shipments.

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