Delta Hotels by Marriott Kalamazoo Conference Center

KENYA ZENZ

The room was spectacular! The king size bed was amazing and the coffee was scrumptious!! I was on a business trip for Burger King filling in at other stores in another district to help, The staff approved my late check in because I close the stores, Well when I arrived at almost 3AM the night Manager wanted to refuse me service because she said I could break her bell from continuing to ring it, she also made me put my credit card down for a bill that was already paid for with a confirmation number to prove so. Now because of continuous charging to my card from this Manager on shift, my credit score has dropped 71 points!😡😡😡😡😡😡😡

Jennifer Bozung

Was not impressed with the rooms. They need to be cleaned better. There was stains on the carpet and bedding. There was trim hanging off the walIs. I would think that the amount that is charged for the rooms that they should be much more clean. The halIs were not very clean and there was construction on the pool and hot tub with tools everywhere. I was happy that the manager comped a night to make up for it.

Bethany Westrick

Staff were warm and inviting at check-in and check out. We were one family out of a handful of rooms that had been rented, the hotel was empty. We heard no noise in the hallways from other rooms during the night. Our room was clean and tidy. The bathtub did not have a plug so I couldn't bathe my toddler. Our room was supposed to have a daybed but had this little couch instead which was nice but wasn't what we had reserved. There were stains on the bed linens, and linens and towels were various shades of white, cream, and orange, see attached photos of towels in room. Two towels were supplied, with two hand towels and two washcloths. The pool area and hot tub were very dirty, see pictures. There were food wrappers, visible dirt, dirty towels, and huge chunks of peeling hot tub surfacing littered over the deck. The pool appeared to be clean but not well serviced. Overall, the hot tub needs to be drained and replaced, the patches they made to the hot tub are not holding up. As a note, the restaurant on site is closed Sundays and Mondays so there are no opportunities to purchase meals on site. There are many other hotel options in the area, I think we would choose another location moving forward.

Elliot Riley

The friendly staff helped this hotel retain 2 stars. I stayed over the weekend and wouldn’t stay again. The hotel room I was provided was run down with old carpeting and just general wear and tear. The fridge was so loud I had to unplug it. I’ve stayed at Marriott Delta hotels in Mesa & Everett, and they’re in a different league. Not the staffs fault, but the hotel needs a remodel. The lobby and bar look great though, and I didn’t see the pool. When I stayed there were also young hockey teams staying and they took over the lobby, bar, and halls. They were loud, messy (poor staff), and all over the place. It was out of control with drinking and noise everywhere. Kids running down the halls. I’m not against people having fun, drinking, etc… but it was nuts. Never seen anything like it. Overall, the staff was great but the hotel needs a remodel and they need to manage the crowds from taking over the hotel.