Verizon Authorized Retailer - Russell Cellular

Melissa Averill

Had a great experience with Kendra. She was very helpful with my problem with activating a new one. Most of all, very personable

Dean Woodward

Top notch service from Gordon. Exceeded my expectations, quickly and efficiently provided needed accessories and deftly installed product. His knowledge amd assistance made my visit a pleasure and I Ieft feeling assured I'd be capable with my purchases.

Nancy Poulsen

Walked into the Verizon store at 4:05 today. One sales person in the store waiting on a father and daughter. Fine, I don’t mind waiting my turn. Was never greeted by the salesgirl and she didn’t even make eye contact. She told the customer she was working with that she would be right back. He said to her “You have other customers in the store in case you need to just answer a question or something.” She again said she would be right back without acknowledging that we were there . We walked around and looked a little, sat down and twenty minutes later I walked out. Not because I had to wait my turn, I will wait all day if someone is courteous. A simple “Hi there folks, I will be with you as soon as I can”. Goes a very long way. I will not go back to this Verizon store. Customer service can make or break you.

Alayna Furnia

I was provided very good service today at my local Verizon store! The salesmen were very informative and patient with me and my family. I brought my two children under than the age of 4 and both of them ended up screaming by the end of the trip (as children do in stores for an extended period of time) everyone at the store was very accommodating and patient while providing great customer service in a timely fashion. I was very impressed.