Ithaca Marriott Downtown on the Commons

Boris Nemirov

Marriotts have been going downhill for a for a while now, so was very pleasantly surprised by the Ithaca Downtown Marriott. It is fairly new and everything was in great condition. The room and the bathroom were very clean and everything worked. The beds were comfortable and the linens in good shape (and clean!) - a rare event for many Marriotts these days. The lobby is very nice, new and pleasant. The room was also good size with plenty of space and several windows letting in a good amount of light. Walls, ceiling, furniture, curtains, carpet, etc. were also in great shape and clean. Sounds like what you'd typically expect from a hotel and especially a Marriott, but it's been a while since I've actually seen it (including at JWs). Front desk staff and valet were also both wonderful. So this was a wonderful and rare surprise!

Kaitlin Principe

If I could give this hotel no stars I would. As someone that once spent YEARS in a high end restaurant/hotel management position, I never write negative reviews because I know how detrimental it can be for a business. However, it was all around such a disappointing stay that I am shocked that there are such good reviews. As a pet friendly hotel, I was finally able to get away for the first time in several years with my boyfriend that is a titanium elite member of Marriott rewards due to his frequent travel. The ONLY kind person we met at this hotel was the valet kid. I was scoffed at by the older gentleman at the valet for asking a question if there were luggage carts somewhere for me to use and bring to my room and later yelled at us for parking out front trying to correct the errors THEY made. The female manager behind the front desk at customer service should never work in customer service. She belittled customers in line for mistakes the hotel had made, and refused a late check out for us when asked (even though titanium members are allowed late check out). Again, because I've worked in hotel hospitality, I know the difference between can't allow and won't allow. Breakfast the next day was slow, the servers weren't even there when we arrived at breakfast at 7:30 (opens at 7:00am). Server seemed uninterested in taking care of tables. Brought two creamer over at time for coffee and did not refill unless I could grab her attention and ask for more coffee. We were charged $5.00 per additional ingredient in our breakfast instead of $0.50. We just paid it because at that point of our overnight stay there was no point fighting it. At check out we checked to make sure the right charges were on the right credit card to which the front desk agent said "this is the person that refused to leave" because we had asked for late check out. Mind you, we were already checked out and leaving at 11:00am so ZERO need to make that comment. She was rude about checking the charges saying they couldn't charge different credit cards (I know this is absolutely possible, even on a basic hospitality program). After we left we saw that our entire stay was charged DOUBLE to the credit card. I get people having bad days, but this was collectively from the entire hotel staff we encountered. From someone that always treated people with respect in a professional environment, I absolutely expect the same.

Lou Borek

We are very frequent travelers that usually prefer Marriott chain but this is hands down the worst service hotel we’ve visited. The valet service, if you can even call it that, is so lazy they won’t even come outside to get your keys, help you out of the car, help with luggage, they just leave you to wander. They literally stand inside watching you from a window while you sit and wait for help, realize it’s not coming, unload your stuff, go inside, approach their desk and then they finally ask if you needed something. The blond manager on duty ‘Barb’ was extremely rude when the nicest guy I know asked her a simple question. Someone should remind her she works in customer service and needs to be friendly to all of these customers paying way too much to stay at a self service hotel as well as her salary.

Tina Hoff (LifeBeats)

We have stayed in the Marriott in downtown Ithaca NY twice and each time the rooms were immaculately clean, and the service was excellent (even though, like all service industries, they are short staffed). The breakfast at Monk’s Restaurant is really good, too. During our most recent stay, my son worked out with me in the fitness center, and did too much after a large meal. He got sick, and after calling the front desk, a very kind custodian came to help. His name was Jose, and he was very understanding and helpful. We were very grateful for him. He should be commended for his service and his kindness.