Rivermark Community Credit Union

Yevette Portalatin

This branch is so hands off that it's like pulling teeth to get a live person to assist you. I just needed change and that took an act of congress to complete which I didn't end up getting. I just ended up going to OnPoint. They at least have change in their drawers.

Danielle Perez-Warner

In person experience is terrible at this branch location. Don’t expect to walk in and be helped, or bother to schedule an appt. you’ll either get “double booked” or get “rescheduled” to a new date even though the day prior when you made the appt they had full openings, but suddenly couldn’t make room for your appt after double booking you with another member. Poor management. Very disappointing as I and many of my family members bank with Rivermark and have for years. Debating on leaving this credit union. It’s a competitive market out there to have such poor customer service and work ethic in your staff.

Qahar Raheel

I had previously given you guys a 5 star review but today I hit my limit on how much can be tolerated as a customer. I tried resetting my password over the phone and I was being asked random security questions that did not relate to my account. After answering 4 questions and still being asked more, I was fed up and decided just to go to the bank and get a debit card. When I get there, I am asked to give the teller/banker my pin number. PIN number is supposed to be something that you keep yourself and not share it with anyone. Why would I give the banker that information? To remedy it, I was told to call and make that change but why would this exist in the first place? If both customer service and the branch are providing this level of service then this is extremely unfortunate. I hope this reaches out to people wanting to give this place a try. I don't know exactly what happened in the last two years but this credit union has changed for the worst.

D. Lewis Champie

I've been a member with Rivermark before it was Rivermark. I've had lots of experiences over the years good, bad, but always reasonable and I never encountered anything that caught my off guard. This "video teller" experience though, it's really different. I'm all for technology making things in life better, but I don't see how the sterile interaction through a video with a teller that isn't even in the same building is an improvement. Maybe I'm old fashioned (I can't believe I'm saying that), but I miss the personal interaction, especially in regards to my money. Give the people an option, have some real people there, and maybe some video kiosks as well, and give your members a choice instead of what I can only assume was a cost saving method. And give the people a freaking chair to sit down in if they are going to be at a kiosk. I had to wait for my deposit to be signed off on due to the size. I'd have liked to sit. I can imagine lots of other scenarios where people would like to sit and wait for the teller to come back to them.